ISSRRN000562 - Infra Tech Support Practitioner

Accenture; Hinoba-an; On-site; PHP 223,000 - 402,000; Full time

Job summary

Accenture is seeking a Service Desk professional in the Philippines to contribute actively and independently while growing as a subject matter expert. You will participate in team discussions and help provide thoughtful solutions, ensuring production systems meet SLAs and driving incident and outage resolutions with clear communication.

You will also help establish disaster recovery procedures and maintain data retention practices, contributing to a dynamic and supportive work environment.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution with clear and timely communication.
• Facilitate the restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operations.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Service Desk Voice Support

Experience in related skills

Education

Bachelor's Degree in relevant field of studies

Job description

THE WORK

Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and help provide thoughtful solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment. Join us and be part of a journey that values your input and encourages your professional development. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution with clear and timely communication. Facilitate the restoration of service to the production environment efficiently. Establish and maintain disaster recovery procedures to safeguard operations. Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Beginner proficiency in problem solving.
• Intermediate proficiency in communication skills.
• Beginner proficiency in customer service orientation.
• Intermediate proficiency in time management.
• Beginner proficiency in analytical thinking.

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