Invoice to Cash Manager – Collections

Johnson Johnson; Taguig; On-site; PHP 1,500,000 - 3,000,000; Full time

Job summary

Johnson & Johnson is seeking an I2C Manager (Collections) to lead end-to-end collections across multiple teams and complex portfolios in the Philippines. You will drive cash performance, optimize DSO, and balance customer relationships with governance requirements.

The role requires 8–10 years in Finance or Invoice-to-Cash, plus 4–7 years of people leadership, and a proven ability to translate regional strategy into disciplined execution.

Qualifications

• Bachelor's degree or equivalent required in Accounting or Finance or related discipline.
• 8–10 years of progressive experience in Finance or Invoice-to-Cash operations.
• 4–7 years of people management experience, including leadership of senior contributors.
• Experience managing multiple teams or cluster-level operations with cash and risk accountability.
• Proven ability to translate strategy into operational execution and sustained performance.
• Experience with data-driven approaches to cash flow optimization and risk mitigation.
• Strong leadership, coaching, and talent development capabilities.
• Advanced stakeholder management and negotiation skills in complex customer situations.
• Strong analytical, financial, and risk assessment skills with clear action orientation.
• Excellent verbal and written communication, including senior-level discussions.

Responsibilities

• Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo
• Own and oversee end-to-end collections operations across multiple teams and complex customer portfolios within a defined cluster, region, or process scope
• Drive delivery of cash performance outcomes (DSO, past-due exposure, dispute aging, write-offs, collection efficiency), balancing cash acceleration with customer relationships and business continuity
• Ensure consistent execution of segment-based collections strategies aligned with the Calibrated Collections Capability
• Act as a senior escalation and decision authority for the defined cluster, region, or process scope
• Oversee period-end and financial close activities, ensuring accuracy, timeliness, audit readiness, and strong internal controls
• Own and oversee consolidated collections and AR forecasting for the assigned scope, ensuring accuracy, consistency, and forward-looking visibility
• Lead, coach, and develop the team, building a strong leadership and succession pipeline
• Act as Collections partner to Commercial, Customer Service, Legal, and Supply Chain, BUF and other I2C partners
• Lead and sponsor continuous improvement initiatives to enhance collections effectiveness, efficiency, insights, and customer experience

Skills

People leadership

Cash flow optimization

Stakeholder management

Analytical skills

Verbal and written communication

Negotiation

Education

Bachelor's degree in Accounting or Finance

Job description

About the role

The I2C Manager (Collections) is accountable for leading end-to-end collections operations across multiple teams and complex customer portfolios within a defined cluster, region, or process scope. This role drives sustainable cash outcomes by optimizing cash flow, minimizing financial risk, and ensuring consistent execution of segment-based collections strategies. This position owns performance delivery against key metrics (ex. DSO, AR aging), serves as a primary escalation and decision authority, and balances cash optimization with customer relationships and governance requirements. This role reports to the I2C Senior Manager (Collections) and operates as the critical management layer translating regional or global strategy into disciplined operational execution.

Key responsibilities

• Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo

• Own and oversee end-to-end collections operations across multiple teams and complex customer portfolios within a defined cluster, region, or process scope

• Drive delivery of cash performance outcomes (ex., DSO, past-due exposure, dispute aging, write-offs, collection efficiency), balancing cash acceleration with customer relationships and business continuity

• Ensure consistent execution of segment-based collections strategies aligned with the Calibrated Collections Capability

• Act as a senior escalation and decision authority for the defined cluster, region, or process scope

• Oversee period-end and financial close activities, ensuring accuracy, timeliness, audit readiness, and strong internal controls

• Own and oversee consolidated collections and AR forecasting for the assigned scope, ensuring accuracy, consistency, and forward-looking visibility

• Lead, coach, and develop the team, building a strong leadership and succession pipeline

• Act as Collections partner to Commercial, Customer Service, Legal, and Supply Chain, BUF and other I2C partners

• Lead and sponsor continuous improvement initiatives to enhance collections effectiveness, efficiency, insights, and customer experience

About you

• Bachelor's degree or equivalent required, preferably in Accounting or Finance or related business discipline

• 8–10 years of progressive experience, preferably in Finance, Invoice-to-Cash operations

• At least 4-7 years of people management experience, including leadership of senior individual contributors and/or team leads

• Demonstrated experience managing multiple teams or cluster-level operations, with accountability for cash and risk outcomes

• Proven ability to translate regional or functional strategy into operational execution, driving sustained performance improvements

• Experience delivering cash flow optimization and financial risk mitigation through structured, data-driven approaches

• Strong people leadership capabilities, including coaching, performance management, and talent development

• Advanced stakeholder management and negotiation skills, particularly in complex or escalated customer situations

• Strong analytical, financial, and risk-assessment skills, with the ability to connect insights to action

• Clear, concise, and confident verbal and written communication skills, including senior-level discussions

About us

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com/.