Invoice to Cash |Billing Dispute resolver | Alabang Site

Genpact Services LLC; Muntinlupa; Vor Ort; PHP 600.000 - 900.000; Vollzeit

Zusammenfassung

Genpact is inviting applications for a Front Line Manager, Invoice to Cash in the Philippines. The role blends customer service with financial operations, focusing on resolving Billing, Invoicing, Tax and payment inquiries while guiding a team in a fast-paced global environment.

You’ll work cross-functionally with Billing, Accounting, Collections, and Sales Operations to resolve disputes, communicate outcomes, and ensure accurate customer experience.

Qualifikationen

• Bachelor's degree or equivalent in Business, Finance or Accounting
• 3–4 years of experience in I2C/OTC/AR or financial operations
• Foundational understanding of billing, payments and basic accounting principles
• Awareness of sales tax or exemptions is a plus
• Strong written and verbal communication skills
• Detail oriented with analytical and problem‑solving abilities
• Comfortable learning systems such as Salesforce, NetSuite, Power BI and MS Excel
• B2 (Mettl) in English speaking skills

Aufgaben

• Team Leadership and support for a team of I2C analysts or associates, monitoring daily activities
• Process Oversight of invoicing, cash allocation, and receivables collection; monitor KPIs
• Customer & Stakeholder Management; liaise with clients to resolve disputes or delays in payments
• Reporting & Analytics; prepare reports on collections and aging; identify trends
• Process Improvement & Compliance; identify automation opportunities and ensure controls
• Learning & Development (as a Trainee); undergo structured training and shadow experienced leads

Kenntnisse

OTC dispute resolution

Salesforce

Power BI

MS Excel

NetSuite

Ausbildung

Bachelor's degree or equivalent in Business/Finance/Accounting

Tools

Salesforce

NetSuite

Power BI

MS Excel

Jobbeschreibung

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Inviting applications for the role of Front Line Manager, Invoice to Cash!

Invoice to Cash, Front Line Manager job description would include the following:

You will support client partners by reviewing and resolving Billing, Invoicing, Tax and payment related inquiries. The role blends customer service with financial operations, requiring strong attention to detail and a foundational understanding of accounting and billing workflows.

You will work cross functionality with Billing, Accounting, Collections, and Sales Operations to investigate disputes, communicate outcomes clearly, and ensure accurate and positive customer experience in a fast paced, global environment.

Key Roles & Responsibilities

• Team Leadership & Support Assist in managing a team of I2C analysts or associates. Monitor daily team activities including billing, cash applications, collections, and dispute management. Support training and onboarding of new team members. Encourage a collaborative and high-performance team culture.

• Process Oversight Ensure timely and accurate invoicing, cash allocation, and collection of receivables. Monitor KPIs like DSO (Days Sales Outstanding), aging reports, and collection efficiency. Identify and elevate process gaps or risks in the I2C cycle.

• Customer & Stakeholder Management Liaise with clients/customers to resolve disputes or delays in payments. Coordinate with sales, customer service, and other finance functions to resolve billing or payment issues. Provide regular updates to senior management on collections status and issues.

• Reporting & Analytics Prepare daily/weekly/monthly reports on collections, cash flow, and aging. Analyze trends to identify recurring payment delays or disputes. Recommend process improvements based on data insights.

• Process Improvement & Compliance Assist in identifying automation or efficiency opportunities within the I2C process. Ensure adherence to internal controls, company policies, and external regulatory requirements. Support internal and external audits by providing necessary documentation.

• Learning & Development (as a Trainee) Undergo structured training in finance operations, tools (like SAP, Oracle, or other ERPs), and leadership skills. Participate in continuous improvement projects or cross-functional initiatives. Shadow experienced team leads to understand operational leadership.

Qualifications we seek in you!

Minimum Qualifications

• Bachelor's degree preferred or equivalent experience in Business, Finance, Accounting or a related field

• Experience in I2C/OTC/AR (Minimum of 3-4 years), billing operations, or financial operations is a plus

• Foundation understanding of billing, payments, credits, and basic accounting principles

• Awareness of tax considerations such as sales tax or exemptions is a plus

• Strong written and verbal communication skills

• Detail oriented with strong analytical and problem‑solving abilities

• Comfortable learning systems such as Salesforce, NetSuite, Power BI and MS Excel

• B2 (Mettl) in English speaking skills

Required Skills

• Prior experience in OTC dispute resolution

• Prior Knowledge of systems such as Salesforce, NetSuite, Power BI and MS Excel

• Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Cash Application, Client Relations, Collections Management, Data Analytics, Data Literacy, Data Visualization, Deductions Management

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter

• Make an impact – Help global enterprises solve business challenges that matter

• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead

• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.