Invoice to Cash Analyst (PG23) – Collections

Johnson & Johnson

Pateros

On-site

PHP 360,000 - 600,000

Full time

2 days ago

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Job summary

Johnson & Johnson Philippines is seeking an Invoice to Cash Analyst (PG23) – Collections to join the Global Finance team. You will perform end-to-end collections and dispute management for high-volume portfolios while delivering timely payments and accurate documentation.

The role requires 1–3 years in finance or I2C operations, a Bachelor’s in Accounting/Finance, and willingness to work night shift onsite with potential hybrid setup.

Qualifications

Bachelor’s degree or equivalent in Accounting/Finance or related field.
CPA, CMA, MBA or equivalent preferred.

Responsibilities

Perform end-to-end Invoice to Cash collections and dispute processing for high-volume, low-value portfolios.
Monitor overdue balances, payment trends, and customer responses.
Reconcile incoming payments and identify basic disputes for escalation.
Deliver and track performance against assigned metrics and support financial closing activities.
Utilize AR systems and automation tools to improve collections efficiency and accuracy.
Coordinate with stakeholders to remove payment barriers and ensure timely handoffs.

Skills

Customer engagement

Negotiation

Analytical thinking

English communication

Team collaboration

Education

Bachelor’s degree in Accounting/Finance

CPA/CMA/MBA or equivalent preferred

Tools

ERP systems

Automation tools

Job description

Job Function: Finance

Job Sub Function: AP/AR

Job Category: Professional

All Job Posting Locations: Taguig, National Capital Region (Manila), Philippines

Job Description:

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Title: Invoice to Cash Analyst (PG23) – Collections

“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role is part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best‑in‑class, cost‑effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.

The I2C Analyst (Collections) is responsible for performing end‑to‑end service delivery in the Invoice to Cash Collections and Dispute Management process for a high‑volume, low‑value customer portfolios serviced by J&J Global Services Finance. This position reports to the I2C Senior Team Lead (Collections).

Key Responsibilities:

Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo
Maintain Operational Excellence
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Execute end‑to‑end Collections and Dispute processing for a high‑volume, low‑value customer portfolios.
Perform collections reminders, follow‑ups, and dunning activities in line with defined playbooks and working instructions.
Monitor overdue balances, payment trends, and customer responses through dashboards and reports.
Reconcile incoming payments in a timely manner and identify basic disputes for appropriate handling or escalation.
Deliver and track performance against assigned metrics
Perform financial closing activities
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Utilize AR systems and automation tools to execute collections activities efficiently and consistently
Identify recurring process or system issues and support and/or initiate continuous improvements
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Handle routine customer inquiries related to invoices, payments, and disputes
Escalate exceptions, system constraints, or non‑standard scenarios in accordance with defined escalation guidelines
Ensure timely and accurate handoff of cases requiring higher‑touch or specialized intervention
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Facilitate resolution of disputes involving pricing, billing, delivery, contractual, or internal process issues
Coordinate with Commercial, Customer Service, Supply Chain, and other stakeholders to remove payment barriers
Align dispute and collections activities with past‑due timelines and cash recovery priorities
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Execute all collections activities in compliance with internal controls, policies, and audit requirements, including WWP, ICH, DTP, and other applicable standards
Maintain accurate and complete documentation of collections actions and customer interactions in systems of record

Qualifications:

Education

Bachelor’s degree or equivalent is required, preferably in Accounting or Finance or related business discipline
CPA, CMA, MBA or other relevant professional certifications are preferred

Experience & Background

1 to 3 years of relevant work experience, preferably in Finance, Invoice‑to‑Cash operations
Basic understanding of Finance, AR processes, and compliance requirements
Exposure to the end‑to‑end Invoice‑to‑Cash process (ex. Cash Application, Credit, Collections, Dispute Management); experience in Collections is preferred
Experience in a shared services, BPO, or multinational environment is an advantage

Skills & Competencies

Strong customer engagement skills with the ability to professionally manage routine and difficult interactions
Basic negotiation skills to support payment follow‑ups and collections activities
Analytical and problem‑solving skills with attention to detail
Strong verbal and written English communication skills
Ability to work effectively in a team environment, manage priorities, and operate with a sense of urgency and agility

Systems & Technology