I2C DS Collection & Dispute Mgmt Analyst

Johnson & Johnson; Taguig; On-site; PHP 391,000 - 614,000; Full time

Job summary

Johnson & Johnson Philippines is seeking a Collections & Dispute Management Analyst to join the Global Services Finance team within the Invoice to Cash process. You will own customer collections and disputes end-to-end, collaborating with Sales, Credit, Logistics and Finance to ensure timely cash flow.

You will gain exposure to a global network across 60+ countries and contribute to standardizing processes while supporting a major healthcare leader.

Qualifications

• Bachelor's degree in accounting, finance or related field.
• CPA, CMA, MBA or other financial certifications preferred.
• 0–2 years of relevant work experience with end-to-end Invoice-to-Cash (I2C) process experience preferred.

Responsibilities

• Manage end-to-end collections and dispute management within the I2C process.
• Collaborate with Sales, Credit, Logistics, and Finance to optimize cash flow.
• Monitor KPIs against SLAs and perform AR forecasting and trend analysis.

Skills

End-to-End I2C Process

Customer Engagement

Negotiation Skills

Analytical & Problem Solving

Education

Bachelor's degree in accounting/finance or related field

CPA / CMA / MBA or equivalent certifications preferred

Tools

SAP

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Finance

Job Sub Function

Accounting

Job Category

Professional

All Job Posting Locations

Taguig, National Capital Region (Manila), Philippines

Job Description

Job Title: Collections & Dispute Management Analyst (PG23)

“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.

ITC Collections & Dispute Management Analyst – is responsible for end‑to‑end ownership of customer collections and dispute management activities within the Invoice‑to‑Cash (I2C) process, supporting Johnson & Johnson Global Services Finance. This role manages customer receivables, disputed and non‑disputed transactions, AR forecasting, sales order releasing, and compliance requirements while partnering closely with Sales, Credit, Logistics, Finance, and other stakeholders across a highly matrixed global organization.

Johnson & Johnson announced plans to separate our Orthopaedics business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, as required, and other customary conditions and approvals. It is anticipated that, following conclusion of the transaction, this position may be conveyed with New Orthopaedics business. In that case, details of any planned changes would be provided to the successful candidate by New Orthopaedics at an appropriate time and would be subject to any necessary consultation processes.

Key Responsibilities

Collections & Accounts Receivable Management

• Manage customer collections and open receivables through proactive follow‑ups, customer engagement, negotiation, and dispute resolution techniques
• Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)
• Monitor collection performance and KPIs against Service Level Agreements (SLAs)
• Perform AR forecasting, trend analysis, and root cause analysis on payment behavior
• Manage Sales Order Releasing activities within defined authority limits

Dispute Management

• Manage reconciliation, invoice collections, and timely resolution of customer open receivables, including investigation and analysis of disputes and deductions.
• Build and maintain strong relationships with customers and internal partners to deliver high‑quality customer service.
• Collaborate cross‑functionally with Logistics, Credit, Sales, Sales Finance (Tax/Contracts), and other stakeholders to develop customer‑specific action plans.
• Proactively manage disputes and deductions to meet performance metrics, validate dispute legitimacy, and ensure compliance with documented processes and controls.
• Analyze data, trends, and root causes of customer payment behavior, using dashboards and systems to remove barriers to payment and improve outcomes.
• Identify and execute process improvement opportunities, utilize technology tools, and support audit readiness and audit requests.

Qualifications

Education:

• A minimum of a bachelor’s level degree or equivalent is required, preferable in accounting, finance, or related business discipline.
• CPA, CMA, MBA and/or other financial certifications is preferred
• undefinedExperience and Skills Required:0-2 years of relevant work experienceHas an End‑to‑end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred. Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders.Basic Negotiation skillsAnalytical and problem solver

Preferred Knowledge, Skills And Abilities

(Include any required computer skills, certifications, licenses, languages, etc.)

• Knowledge of SAP systems
• Foreign language capability is a plus

Johnson & Johnson is an Affi… All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Required Skills

Preferred Skills: