Invoice-to-Cash Analyst – Collections (Night Shift)

Hammerjack Pty Ltd; Taguig; On-site; PHP 480,000 - 720,000; Full time

Job summary

Johnson & Johnson Global Finance is hiring an Invoice to Cash Analyst (Collections) to join the Global Services Finance team in Manila. The role focuses on end-to-end collections, dispute management, and process improvement for high-volume portfolios.

Night shifts and onsite work with potential temporary hybrid arrangements are required. The position reports to the I2C Senior Team Lead (Collections) and requires a finance background with 1–3 years of relevant experience, strong English

Qualifications

• Bachelor's degree in Accounting or Finance is required.
• CPA, CMA, MBA or other relevant professional certifications are preferred.
• 1–3 years of relevant experience in Finance, Invoice-to-Cash operations.
• Experience in shared services, BPO, or multinational environment is a plus.
• Strong English communication, customer engagement and analytical/problem-solving skills.

Responsibilities

• Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo.
• Execute end-to-end Collections and Dispute processing for high-volume portfolios.
• Perform collections reminders, follow-ups, and dunning activities.
• Monitor overdue balances, payment trends, and customer responses via dashboards and reports.
• Reconcile incoming payments and identify basic disputes for escalation or resolution.
• Deliver and track performance against assigned metrics; perform financial closing activities.
• Utilize AR systems and automation tools to execute collections efficiently.
• Handle routine customer inquiries related to invoices, payments, and disputes.
• Escalate exceptions or non-standard scenarios per escalation guidelines.

Skills

Customer engagement

Negotiation

English communications

Analytical thinking

Teamwork

Education

Bachelor's degree in Accounting or Finance

CPA / CMA / MBA (preferred)

Tools

ERP systems

Job description

Johnson & Johnson Global Finance is hiring an Invoice to Cash Analyst (Collections) to join the Global Services Finance team in Manila. The role focuses on end-to-end collections, dispute management, and process improvement for high-volume portfolios.

Night shifts and onsite work with potential temporary hybrid arrangements are required. The position reports to the I2C Senior Team Lead (Collections) and requires a finance background with 1–3 years of relevant experience, strong English