Invoice to Cash Analyst (PG23) Collections

Hammerjack Pty Ltd; Taguig; On-site; PHP 480,000 - 720,000; Full time

Job summary

Johnson & Johnson Global Finance is hiring an Invoice to Cash Analyst (Collections) to join the Global Services Finance team in Manila. The role focuses on end-to-end collections, dispute management, and process improvement for high-volume portfolios.

Night shifts and onsite work with potential temporary hybrid arrangements are required. The position reports to the I2C Senior Team Lead (Collections) and requires a finance background with 1–3 years of relevant experience, strong English

Qualifications

• Bachelor's degree in Accounting or Finance is required.
• CPA, CMA, MBA or other relevant professional certifications are preferred.
• 1–3 years of relevant experience in Finance, Invoice-to-Cash operations.
• Experience in shared services, BPO, or multinational environment is a plus.
• Strong English communication, customer engagement and analytical/problem-solving skills.

Responsibilities

• Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo.
• Execute end-to-end Collections and Dispute processing for high-volume portfolios.
• Perform collections reminders, follow-ups, and dunning activities.
• Monitor overdue balances, payment trends, and customer responses via dashboards and reports.
• Reconcile incoming payments and identify basic disputes for escalation or resolution.
• Deliver and track performance against assigned metrics; perform financial closing activities.
• Utilize AR systems and automation tools to execute collections efficiently.
• Handle routine customer inquiries related to invoices, payments, and disputes.
• Escalate exceptions or non-standard scenarios per escalation guidelines.

Skills

Customer engagement

Negotiation

English communications

Analytical thinking

Teamwork

Education

Bachelor's degree in Accounting or Finance

CPA / CMA / MBA (preferred)

Tools

ERP systems

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Finance

Job Sub Function

AP/AR

Job Category

Professional

All Job Posting Locations

Taguig, National Capital Region (Manila), Philippines

Job Title: Invoice to Cash Analyst (PG23) – Collections

Reimagine the possibilities at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world's largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role is part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.

The I2C Analyst (Collections) is responsible for performing end-to-end service delivery in the Invoice to Cash Collections and Dispute Management process for a high‑volume, low‑value customer portfolios serviced by J&J Global Services Finance. This position reports to the I2C Senior Team Lead (Collections).

Key Responsibilities

• Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo
• Maintain Operational Excellence
• undefined
• Execute end‑to‑end Collections and Dispute processing for a high‑volume, low‑value customer portfolios.
• Perform collections reminders, follow‑ups, and dunning activities in line with defined playbooks and working instructions.
• Monitor overdue balances, payment trends, and customer responses through dashboards and reports.
• Reconcile incoming payments in a timely manner and identify basic disputes for appropriate handling or escalation.
• Deliver and track performance against assigned metrics.
• Perform financial closing activities.
• undefined
• Utilize AR systems and automation tools to execute collections activities efficiently and consistently.
• Identify recurring process or system issues and support and/or initiate continuous improvements.
• undefined
• Handle routine customer inquiries related to invoices, payments, and disputes.
• Escalate exceptions, system constraints, or non‑standard scenarios in accordance with defined escalation guidelines.
• Ensure timely and accurate handoff of cases requiring higher‑touch or specialized intervention.
• undefined
• Facilitate resolution of disputes involving pricing, billing, delivery, contractual, or internal process issues.
• Coordinate with Commercial, Customer Service, Supply Chain, and other stakeholders to remove payment barriers.
• Align dispute and collections activities with past‑due timelines and cash recovery priorities.
• undefined
• Execute all collections activities in compliance with internal controls, policies, and audit requirements, including WWP, ICH, DTP, and other applicable standards.
• Maintain accurate and complete documentation of collections actions and customer interactions in systems of record.

Qualifications

Education

• Bachelor's degree or equivalent is required, preferably in Accounting or Finance or related business discipline.
• CPA, CMA, MBA or other relevant professional certifications are preferred.

Experience & Background

• 1 to 3 years of relevant work experience, preferably in Finance, Invoice‑to‑Cash operations.
• Basic understanding of Finance, AR processes, and compliance requirements.
• Exposure to the end‑to‑end Invoice‑to‑Cash process (ex. Cash Application, Credit, Collections, Dispute Management); experience in Collections is preferred.
• Experience in a shared services, BPO, or multinational environment is an advantage.

Skills & Competencies

• Strong customer engagement skills with the ability to professionally manage routine and difficult interactions.
• Basic negotiation skills to support payment follow‑ups and collections activities.
• Analytical and problem‑solving skills with attention to detail.
• Strong verbal and written English communication skills.
• Ability to work effectively in a team environment, manage priorities, and operate with a sense of urgency and agility.

Systems & Technology

• Experience working with ERP systems is preferred; exposure to automation tools is an advantage.

Work Requirements

• Willingness to work on NIGHT shift.
• Willingness to work onsite, with flexibility for a temporary hybrid setup where applicable.

Other

• Foreign language capability (other than English) is a plus.