INVESTMENT SERVICES OFFICER

Bank of the Philippine Islands (BPI); Manila; On-site; PHP 650,000 - 950,000; Full time

Job summary

The Bank of the Philippine Islands (BPI) is seeking an Investment Services Officer to support day-to-day account onboarding and offshore client operations, coordinating with custodians and the Serviced Entity for efficient pre-settlement processing.

The role requires a Finance/Business background with 3–4 years in investment or banking operations, and a strong understanding of onboarding, AML screening, and settlement workflows within a regulated environment.

Qualifications

• Bachelor's degree in finance, business administration, or a similar field.
• 3–4 years of experience in investment operations or banking operations.
• Macro-level understanding of the overall process.

Responsibilities

• Checks preparation and delivery of onboarding and servicing documents.
• Reviews completeness and quality of onboarding documents.
• Reviews AML screening and customer risk assessment pre-checks.
• Confirms Customer Risk Profiling Questionnaire via recorded calls.
• Facilitates account opening and maintenance.
• Performs periodic reviews of accounts and AML screening.
• Reconfirms Client Risk Profiling.
• Re-submits W8 forms when applicable.
• Ensures original documents are transmitted to the Serviced Entity.
• Liaises between BPI and the Serviced Entity.
• Reviews client instruction per BPI IFL policies and regulations.
• Oversees booking, balancing, and payment processing for trades, placements, and fees.
• Ensures proper execution of trade and non-trade instructions within policies and rules.
• Liaises between Portfolio Relationship Management, Traders, and Operations for settlements troubleshooting.
• Monitors and reconciles transaction settlements for all orders.
• Coordinates trade/non-trade transactions with counterparties and custodians.
• Consolidates primary issuance orders.
• Checks and approves documentary requirements for trade/non-trade activities.
• Approves requests via Electronic Approval Channels.
• Endorses client bookkeeping entries in Investone or Avaloq.
• Coordinates with Portfolio Relationship Management and Operations for corporate actions.
• Acts as point of contact to Brokers and Counterparties for trade requirements.
• Provides requests from counterparties in compliance with regulatory requirements.
• Assists in custodianship accounts establishment and maintenance.
• Formulates and implements procedures for efficiency and risk reduction.
• Proposes automation of processes to improve capacity and quality.
• Ensures business continuity management is applied.
• Ensures training and career development of supervised personnel.
• Provides timely assistance to queries from clients and counterparties.
• Reviews and sends reports to aid transaction monitoring and reconciliation.
• Acts as System administrator of internal databases and group distribution lists.

Skills

Account onboarding

Trade settlement

AML screening

Regulatory compliance

Client support

Education

Bachelor's degree in finance

Tools

Investone

Avaloq

Job description

Job Description:

The Investment Services Officer is responsible for 1) providing administrative services to the day-to-day account onboarding and management, 2) performing operational support to the offshore clients not limited to trading and loan activities, 3) acts as point of contact for counterparties and custodians for investment related transactions, and 4) is responsible for ensuring efficient and effective pre-settlement processing of investment related transactions.

Responsibilities

• Checks preparation and delivery account onboarding and account servicing documents
• Reviews completeness and quality of account onboarding documents
• Reviews pre-checking of AML screening and customer risk assessment
• Conducts recorded call confirmation of the Customer Risk Profiling Questionnaire
• Facilitates necessary account opening and maintenance
• Conducts periodic review of accounts and AML screening
• Does reconfirmation of Client Risk Profiling
• Conducts resubmission of W8 forms, if applicable
• Ensures that original documents are transmitted to the Serviced Entity
• Oversees liaison between BPI and the Serviced Entity
• Reviews client instruction according to BPI IFL's policies and regulations.
• Oversees the booking, balancing, and payment processing for trades, placements, and fees among others
• Ensures that trade and non-trade instructions are carried out properly, efficiently, and effectively within the Serviced Entity's own policy, procedures, processes, and strategy as well as within the most current applicable rules and regulations of relevant governing bodies
• Liaises between Portfolio Relationship Management, Traders, Operations for troubleshooting of settlements
• Monitors and reconciles transaction settlement of all orders
• Coordinates trade and non-trade transactions with counterparties and custodians if needed
• Consolidates primary issuance orders
• Checks, approves, signs on all documentary requirements as applicable that are necessary to facilitate implementation of all trade and non-trade related activities of the unit such as tickets, instructions, or reports
• Checks and approves all requests of the unit in the Bank's applicable Electronic Approval Channels that are necessary to facilitate implementation of all trade and non-trade related activities of the unit
• Checks and endorses all client bookkeeping entries in the applicable Bookkeeping Systems such as but not limited to Investone or Avaloq
• Coordinates with Portfolio Relationship Management and Operations for necessary actions to be taken on corporate actions
• Acts as point of contact to Brokers and Counterparties for trade related requirements
• Provides requests from counterparties in compliance with regulatory requirements
• Assists in establishing and maintaining of custodianship accounts
• Formulates, evaluates, and implements procedures, process improvements and re-engineering as needed to ensure continued operational efficiency and minimize exposure to operational risks
• Assesses, initiates, proposes, and implements automation of various transaction and information management processes for cost and time efficiency to increase business capacity as well as improve business output quality
• Ensures business continuity management is consistently applied with the goal that "business-as-usual" is maintained in times of incomplete availability of unit personnel
• Ensures continuous training, skill upgrading, and career development of supervised personnel
• Provides timely assistance to and applicable monitoring of queries of and/or requests of internal and external clients and counterparties, branches, other units and other groups of the bank with the end goal (where applicable) that queries or requests are successfully fulfilled
• Reviews and sends reports as needed to aid transaction monitoring, reconciliation and ensuring that all processes and controls are followed
• Acts as a System administrator of internal databases and group distribution lists if applicable

Qualifications

• Bachelor's degree in finance, business administration, or a similar field
• With 3-4 years of overall experience in investment operations or banking operations
• Should have a macro-level understanding of the overall process