Intune Application Support Architect

Gratitude Philippines; Manila; On-site; PHP 2,009,000 - 2,678,000; Full time

Job summary

Gratitude Philippines is seeking an experienced Application Support Engineer to design and deliver technology architecture for Microsoft Intune and related MECM/M365 environments. You will collaborate with cross-functional teams to ensure reliability and scale.

Based in Manila, the role focuses on moving to cloud-native management, strong SME responsibilities, and guiding best practices in incident resolution, documentation, and continuous improvement.

Qualifications

• Minimum 5 years of experience with Microsoft Intune.
• Based at Manila office.
• Experience with cloud-based management and on-premises integration.
• SME in Intune/MECM/365 stack recommended.

Responsibilities

• Serve as SME and lead design and decision-making for Intune deployments.
• Collaborate with cross-functional teams to plan and implement solutions.
• Evaluate and resolve incidents affecting critical business applications.
• Develop and maintain documentation for processes and procedures.
• Move organization from on-premises imaging to cloud-native management.
• Design tenant structure and provisioning processes.
• Create packaging, testing, and update procedures for apps.

Skills

Microsoft Intune

SCCM

Microsoft 365

Application support

Troubleshooting

Cloud solutions

Performance analysis

Tools

SCCM/MECM

Microsoft Intune Console

Job description

Gratitude Philippines is seeking an experienced Application Support Engineer to design and deliver technology architecture for Microsoft Intune and related MECM/M365 environments. You will collaborate with cross-functional teams to ensure reliability and scale.

Based in Manila, the role focuses on moving to cloud-native management, strong SME responsibilities, and guiding best practices in incident resolution, documentation, and continuous improvement.