(ACTIVE) Application Support Engineer - Microsoft Intune | Onsite in Manila

Gratitude Philippines; Manila; On-site; PHP 2,009,000 - 2,678,000; Full time

Job summary

Gratitude Philippines is seeking an experienced Application Support Engineer to design and deliver technology architecture for Microsoft Intune and related MECM/M365 environments. You will collaborate with cross-functional teams to ensure reliability and scale.

Based in Manila, the role focuses on moving to cloud-native management, strong SME responsibilities, and guiding best practices in incident resolution, documentation, and continuous improvement.

Qualifications

• Minimum 5 years of experience with Microsoft Intune.
• Based at Manila office.
• Experience with cloud-based management and on-premises integration.
• SME in Intune/MECM/365 stack recommended.

Responsibilities

• Serve as SME and lead design and decision-making for Intune deployments.
• Collaborate with cross-functional teams to plan and implement solutions.
• Evaluate and resolve incidents affecting critical business applications.
• Develop and maintain documentation for processes and procedures.
• Move organization from on-premises imaging to cloud-native management.
• Design tenant structure and provisioning processes.
• Create packaging, testing, and update procedures for apps.

Skills

Microsoft Intune

SCCM

Microsoft 365

Application support

Troubleshooting

Cloud solutions

Performance analysis

Tools

SCCM/MECM

Microsoft Intune Console

Job description

JOB TITLE: Application Support Engineer- Technology Architect for Microsoft Intune (CL8)

Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.

Summary:

As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will be filled with collaboration, problem-solving, and decision-making as you work with various teams to ensure the smooth operation of applications. You will be responsible for providing expert guidance and support, ensuring that all systems function optimally and meet the needs of the organization.

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute to key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Facilitate knowledge sharing and training sessions to enhance team capabilities.
• Monitor system performance and implement improvements as necessary.
• Develop and maintain documentation for processes and procedures.
• Moving the organization away from on-premises imaging to cloud-native management.
• Design tenant structure, including conventions and group hierarchies.
• Design "Zero-Touch" provisioning
• Create a procedure for app packaging, testing, and updating across the fleet.

SCCM (System Center Configuration Manager) Architect or Microsoft Endpoint Configuration Manager (MECM) Architect role includes:

• Site Planning and Distribution Strategy
• Discovery and Gap Analysis- Migration Planning & Consolidation
• Design Task Sequences

Professional & Technical Skills

• Required Skill: Expert proficiency in Microsoft Intune.
• Additional Good To Have Skills: Experience with SCCM and Microsoft 365.
• Strong understanding of application support methodologies and best practices.
• Experience in troubleshooting and resolving software issues in a timely manner.
• Familiarity with cloud-based solutions and their integration with on-premises systems.
• Ability to analyze system performance metrics and implement necessary changes.

Additional Information:

• The candidate should have a minimum of 5 years of experience in Microsoft Intune.
• This position is based at our Manila office.
• A minimum of 5 years of experience is required