International East L&D Execution & Relationship Lead

Citibank (Switzerland) AG; Philippines; On-site; Confidential; Full time

Job summary

Citi in the Philippines is seeking an Execution and Relationship Manager (ERM) – International East, AVP, based in Taguig. This role focuses on executing operational and administrative activities to deliver the Learning Strategy across the International East clusters.

You will lead end-to-end program execution, coordinate logistics, LMS operations, content creation, and partner with Learning Advisors and HR partners to drive capability development, measure outcomes, and manage stakeholders with

Qualifications

• 5-8 years of experience in Learning and Development.
• Proven influencing and relationship management skills.
• Proactive leadership and motivational skills.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Proficient in Microsoft Office with an emphasis on MS Excel.
• Self-motivated and detail oriented.

Responsibilities

• Coordinate and execute the end-to-end of the operative / administrative activities related to International East Leads program execution activities regarding logistics (virtual/in person), communications, LMS operations and administration (course creation/enrollment/roster management), platform creation/edits, content testing, facilitation/speakers scheduling, vendor engagement, among others.
• Understand relevant business and HR priorities and opportunities for capability building, performance improvement, cultural development, and overall impact within their cluster/product/function
• In partnership with Learning Advisors and Program Managers, provides management and consulting to Human Resource and business partners and proactively identifies and prioritizes the L&D opportunities to support successful business outcomes.
• Helps execute learning and development strategy for their cluster/product/function
• Conducts the analysis of current versus future state gaps, identifies root causes, escalates as needed, determines the appropriate solution and how success should be measured
• Helps to market, evaluate and communicate the impact of initiatives with HR / Business partners
• Monitors and communicates progress with other learning colleagues as well as HR / Business partners and navigates any variation in expectations with them
• Collaborates with colleagues across HR to provide integrated experience for cluster/product/function partners
• In partnership with learning advisors, implements the strategy for consistently measuring the effectiveness of training (interprets KPIs/evaluation data for program optimization)
• In partnership with Learning Advisor, supports complex local regulatory training.
• Provides informal/formal team leadership, coaching, and stakeholder management, as applicable.
• Stays abreast of latest external market trends and anticipates their impact on future capability requirements for their cluster/product/function
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Learning and Development

Influencing and relationship mgmt

Leadership

Communication skills

Self-motivated

Attention to detail

Tools

Microsoft Excel

MS Office

Job description

Citi in the Philippines is seeking an Execution and Relationship Manager (ERM) – International East, AVP, based in Taguig. This role focuses on executing operational and administrative activities to deliver the Learning Strategy across the International East clusters.

You will lead end-to-end program execution, coordinate logistics, LMS operations, content creation, and partner with Learning Advisors and HR partners to drive capability development, measure outcomes, and manage stakeholders with