Internal Sales Quality and Coaching Manager

Hire Overseas; Philippines; Remoto; PHP 4.459.000 - 6.369.000; Tempo pieno

Vantaggi offerti da questo lavoro

USD payroll bi-monthly

Paid Time Off

Holidays

100% remote

US business hours availability

Descrizione del lavoro

Hire Overseas is seeking a Sales Quality and Coaching Manager to own the QA for our SDRs. This hands-on role reviews calls and emails against a scorecard, coaches reps to improve, and tracks activity and results against targets.

You’ll work remotely, with US business hours, and partner directly with the founders of a fast-growing offshore staffing firm. Expect autonomy to shape QA processes, coaching playbooks, and performance metrics.

Competenze

• Experience as SDR manager or coach in high-volume outbound sales.
• Ability to provide direct, actionable feedback.
• Strong written and spoken English.
• Familiarity with CRM and analytics tools.

Mansioni

• Review calls and emails against a defined QA scorecard.
• Score consistently, document findings, and track quality trends.
• Refine QA scorecard, call framework, and messaging standards with the client.
• Provide one-on-one coaching and live trainings on messaging and objection handling.
• Onboard new SDRs to client playbook, product positioning, and tech stack.

Conoscenze

SDR management

Coaching

Call & email QA

Data analysis

English proficiency

CRM familiarity

Descrizione del lavoro

We're looking for a Sales Quality and Coaching Manager to own the quality and performance of the SDRs Hire Overseas places with a B2B sales intelligence platform client. You will review calls and emails against a clear standard, coach SDRs to close the gap between where they are and where they need to be, and hold the team accountable to activity and results targets.

This is a hands-on role. You will listen to calls, read sequences, give specific feedback, and track whether that feedback changes behavior. Hire Overseas is a small business, so there is no large enablement team behind you and no established playbook for every situation. You will have a high degree of ownership and autonomy over how QA is run, how coaching is structured, and how SDR performance is measured. If you have managed or coached outbound SDRs, can give direct feedback that actually changes results, and want a role where your decisions visibly move the number, this role is a strong fit.

Why You'll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• This role requires availability during US business hours
• Work directly with the founders of a fast-growing offshore staffing company
• High-ownership role that grows as the SDR team grows

What You'll Work On

Call and Email QA

• Review recorded cold calls and outbound email sequences against a defined scorecard
• Score consistently, document findings, and track quality trends for each SDR and across the team
• Build and refine the QA scorecard, call framework, and messaging standards with the client's sales team
• Spot patterns in objection handling, targeting, and copy quality and turn them into team-wide fixes

SDR Coaching and Development

• Run regular one-on-one coaching sessions grounded in specific call and email examples
• Give direct, specific feedback and follow up to confirm behavior actually changes
• Run live call listening, role-plays, and short team trainings on messaging, objection handling, and tools
• Onboard new SDRs to the client's playbook, product positioning, and tech stack

Performance Accountability

• Track daily and weekly activity, connect rates, and meetings booked against targets
• Hold SDRs accountable to clear expectations through documented check-ins
• Escalate performance concerns early with evidence and a recommended path forward, such as a coaching plan or a replacement
• Report on team performance to Hire Overseas leadership and the client on a regular cadence

Client Alignment and Process

• Work with the client's sales team to keep messaging, ICP, and quality standards current
• Feed insights from QA back into scripts, sequences, and targeting
• Maintain scorecards, playbooks, and coaching notes so quality does not depend on any one person

What You Bring

• Prior experience as an SDR manager, sales coach, team lead, or call and email QA reviewer in outbound sales, ideally in a high-volume or BPO environment
• Hands-on cold calling and cold email experience so your feedback is credible to the people receiving it
• A track record of coaching reps to measurable improvement, including a specific example of a rep whose results changed and what you did to change them
• Ability to give direct, specific feedback without softening it into noise
• Strong written and spoken English
• Data-driven with comfort in CRMs, call recording tools, dashboards, and spreadsheets
• Comfortable operating with autonomy in a small business where processes are still being built and the answers are not always handed to you
• Available to work full-time during US business hours

Nice to Have

• Experience managing SDRs or outbound teams at a BPO or offshore sales operation
• Familiarity with sales engagement and call recording tools such as Apollo, Outreach, Salesloft, or Gong
• Experience managing distributed teams across time zones
• Experience with SMB-focused B2B outbound

If you want to own the quality and performance of an SDR team at a fast-moving company where your coaching shows up directly in the results, this role gives you the autonomy and the direct impact to do your best work.