Internal Quality Assurance Officer

HR Primo Management Services; Pasig; On-site; PHP 279,000 - 446,400; Full time

Job summary

HR Primo Management Services is seeking an Internal Quality Assurance Officer to oversee compliance with internal quality standards within the pawnshop and money services industry. This role includes responsibilities such as conducting internal audits, managing documentation, and ensuring adherence to regulatory requirements. The ideal candidate will possess a bachelor’s degree in a relevant field, 1–3 years of experience, and proficiency in Microsoft Office. The position is full-time and on-site in Pasig, Metro Manila.

Qualifications

• Bachelor’s degree in Engineering (Industrial, Chemical), Quality Management, or related field.
• Minimum 1–3 years of experience in quality assurance, compliance, or audit functions.
• Strong analytical and problem‑solving skills.

Responsibilities

• Plan, schedule, and conduct internal quality audits across departments.
• Review, update, and manage controlled documents (SOPs, policies, work instructions).
• Monitor implementation and effectiveness of the Quality Management System (QMS).

Skills

Quality Assurance

Internal Auditing

Compliance

QMS

Data Analysis

Attention to Detail

Communication Skills

Education

Bachelor's degree in Engineering, Quality Management, or related field

Certification in Internal Auditing, Six Sigma, or Quality Assurance

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Job Description

On-site – Pasig | 1‑3 yrs experience | Bachelor’s degree | Full‑time

JOB SUMMARY

The Internal Quality Assurance Officer ensures that all organizational processes, procedures, and outputs comply with the company’s internal quality standards and regulatory requirements within the pawnshop and money services industry. The role is responsible for internal audits, document control, compliance monitoring, and continuous improvement initiatives. It also works closely with different departments to strengthen quality systems, resolve non‑conformities, and ensure proper implementation of the Quality Management System (QMS).

KEY RESPONSIBILITIES

• Internal Auditing
  • Plan, schedule, and conduct internal quality audits across departments.
  • Identify non‑conformances and document audit findings.
  • Monitor and ensure closure of corrective and preventive actions (CARs).
• Document Control
  • Review, update, and manage controlled documents (SOPs, policies, work instructions).
  • Ensure proper version control and document accuracy.
  • Maintain organized and updated quality documentation records.
• Quality System Monitoring
  • Monitor implementation and effectiveness of the Quality Management System (QMS).
  • Ensure compliance with internal standards and external regulatory requirements.
  • Support consistent execution of quality processes across departments.
• Corrective Action Management
  • Assist in investigation and resolution of non‑conformities.
  • Ensure timely implementation of corrective and preventive actions.
  • Verify effectiveness of implemented solutions.
• Audit & Compliance Support
  • Assist in preparation for external audits and regulatory inspections.
  • Coordinate with departments for audit requirements and responses.
  • Support resolution of audit findings and compliance gaps.
  • Assist in identifying operational and quality‑related risks.
  • Support implementation of risk mitigation strategies.
  • Contribute to continuous improvement initiatives.

QUALIFICATIONS

• Bachelor’s degree in Engineering (Industrial, Chemical), Quality Management, or related field.
• Certification in Internal Auditing, Six Sigma, or Quality Assurance is an advantage.
• Minimum 1–3 years of experience in quality assurance, compliance, or audit functions.
• Experience in internal auditing and documentation review is required.
• Strong analytical and problem‑solving skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills.

PERSONAL ATTRIBUTES

• High integrity and strong ethical standards.
• Detail‑oriented with strong accountability.
• Self‑driven and proactive in task execution.
• Able to work independently and collaboratively.
• Adaptable to regulatory and process changes.
• Committed to continuous learning and improvement.

WORK SETUP

Full‑time, On‑site (Head Office)

Skills required: Quality Assurance, Internal Auditing, Compliance, QMS, Data Analysis, Attention to Detail, Communication Skills