Intern (Professional Internship) | Software, Analytics & AI for Property Management Operations

RealPage Philippines; Manila; Hybrid; PHP 134,000 - 268,000; Full time

Job summary

RealPage Philippines is offering an internship to students pursuing IT, information systems, or data analytics. You will learn and apply workflows, quality standards, and data-access rules while supporting implementation and client-facing activities.

Ideal candidates show strong analytical and communication skills, comfort with Excel and BI tools, and the ability to collaborate across teams in a hybrid work setting.

Qualifications

• Currently enrolled in a bachelor’s degree program related to IT, information systems, or business analytics.
• Foundational Excel skills; exposure to lookups, pivot tables, charts, or Power BI is helpful.
• Strong written and verbal communication skills and ability to document clearly.
• Ability to learn unfamiliar systems and collaborate across teams.
• Attention to detail and adherence to quality controls and data accuracy.
• Willingness to work in a hybrid schedule with site requirements and internship-hour limits.

Responsibilities

• Learn and follow documented workflows, systems, quality standards, and data-access rules.
• Support supervised implementation, customer-experience, or operational activities per Scope of Work.
• Navigate CRM, ticketing, or project-tracking platforms with mentor guidance.
• Organize, clean, validate, and reconcile information for setup, reporting, or decision-making.
• Maintain project plans, logs, reports, and coaching trackers.
• Review operational measures and summarize key themes for decision-making.
• Triage routine issues by gathering evidence and escalating appropriately.
• Create knowledge articles, guides, or templates using approved formats.
• Build simple dashboards or reports using Excel, Power BI, or similar tools.
• Participate in cross-functional coordination across multiple teams.
• Communicate status, dependencies, risks, and next steps clearly.

Skills

Analytical thinking

Communication skills

Attention to detail

Collaboration

Time management

Education

Bachelor’s degree in IT/related field (enrolled)

Tools

Excel

Power BI

Power Query

SQL

Automation tooling

Job description

Your Role

Key responsibilities include:

• Learn and follow the Business Unit’s documented workflows, systems, quality standards, data-access rules, and escalation paths.
• Support supervised implementation, customer-experience, account-management, reporting, or operational activities per assigned Scope of Work.
• Navigate approved business systems such as CRM, ticketing, case-management, project-tracking, content, collaboration, survey, or financial platforms with mentor guidance.
• Organize, clean, validate, and reconcile structured information for setup, reporting, coaching, customer communication, or decision-making.
• Maintain accurate project plans, action logs, case notes, scorecards, coaching trackers, status reports, checklists, and documentation.
• Review operational measures including implementation progress, data quality, customer feedback, account health, task aging, quality results, or service outcomes and summarize key themes.
• Help triage routine issues by gathering evidence, documenting problems, checking guidance, identifying responsible teams, and escalating appropriately.
• Create or improve knowledge articles, playbooks, scripts, quick-reference guides, process maps, role-play scenarios, or customer-ready materials using approved templates.
• Build simple dashboards, recurring reports, validation aids, or light workflow automations using tools like Excel, Power Query, Power BI, Power Automate, or equivalent platforms.
• Participate in cross-functional coordination with implementation, support, finance, quality, training, product, workforce, operations, or customer-facing teams.
• Communicate status, dependencies, risks, unanswered questions, and recommended next steps clearly to mentors and stakeholders.
• Handle customer, employee, financial, and operational data responsibly, following privacy, confidentiality, and access requirements.
• Test assigned improvements with users, incorporate feedback, and document final processes, logic, ownership, limitations, and maintenance steps.
• Present results and a reusable handoff package at the final review or demo day.

About You

The company is looking for candidates who have:

• Current enrollment in a bachelor’s degree program related to IT, information systems, computer science, business analytics, data science, accountancy, finance, business administration, economics, communication, psychology, education, marketing, or related fields.
• Comfort using spreadsheets, documents, presentations, collaboration tools, and web-based business applications; experience learning unfamiliar systems is advantageous.
• Basic analytical skills to organize information, identify patterns, compare results with requirements, and explain findings clearly.
• Foundational Excel skills; exposure to lookups, pivot tables, charts, Power Query, Power BI, SQL, or basic automation is helpful and may be developed during the internship.
• Strong written and verbal communication skills, including preparing concise status updates, structured documentation, or customer- and learner-friendly content.
• Attention to detail and willingness to follow quality checks, data controls, documented workflows, and escalation procedures.
• Interest in software implementation, customer support, customer experience, coaching, financial account management, operations analytics, knowledge management, or process improvement.
• Ability to manage multiple supervised tasks, collaborate with cross-functional partners, receive feedback, and revise work based on evidence.
• Relevant experience demonstrated through coursework, capstones, dashboards, research projects, case competitions, student leadership, tutoring, customer service, freelance work, or prior internships.
• Ability to comply with hybrid schedules, site requirements, approved tools, data-access restrictions, and internship-hour limits.