Interment Supervisor

Forest Lake Development, Inc.; Floridablanca; Presencial; PHP 450.000 - 650.000; Jornada completa

Descripción de la vacante

Forest Lake Development, Inc. seeks an Interment Services Manager to supervise and train staff, ensuring the Forest Lake standard in all interments. You will communicate procedures, fees and policies clearly and attend site events to uphold service quality.

You will coordinate with crews, contractors and suppliers, monitor policy adherence, handle family needs with empathy, and oversee financials and reporting to deliver personalized, respectful ceremonies.

Formación

• Graduate of any four-year college degree program.
• At least 3 years work experience in a customer facing role.
• Proficient in Microsoft Office applications (Word, Excel, etc).
• Excellent communication skills, with ability to communicate empathy and compassion.
• Service orientation and excellent interpersonal skills.
• Flexible and able to work under pressure, with minimal supervision.
• Able to display composure and professionalism in handling emotional, irate, demanding and difficult customers.
• Works in an organized manner and able to handle multiple tasks and priorities.
• Willing to render overtime as needed.

Responsabilidades

• Supervise and train Interment Staff to ensure the consistent delivery of the Forest Lake brand of service in interments.
• Communicate accurate information on interment procedures, fees, requirements, policies and the like.
• Physically attends interments at the sites to ensure that service standards are adhered to and not compromised.
• Communicate directly with family members or authorized representatives of the deceased to ensure that the services provided meet the needs of the family and respect traditions and religion.
• Coordinate with interment crew, interment contractors and other 3rd party suppliers and service providers on schedules, equipment, facilities and other logistical requirements.
• Monitors implementation of interment standards and procedures, as well as application of policies by all staff and contractors.
• Plan, organize and oversee interment services to ensure that these are personalized and memorable events for each client.
• Attends to and addresses all concerns and complaints raised in relation to interments.
• Monitors interment revenues, costs and expenses.
• Checks, collates and submits monthly interment reports.

Conocimientos

Communication

Empathy

MS Office

Customer facing

Interment operations

Multitasking

Team supervision

Educación

Bachelor's degree

Herramientas

Microsoft Office

Descripción del empleo

Job Responsibilities:

• Supervise and train Interment Staff to ensure the consistent delivery of the Forest Lake brand of service in interments.




• Communicate accurate information on interment procedures, fees, requirements, policies and the like.




• Physically attends interments at the sites to ensure that service standards are adhered to and not compromised.




• Communicate directly with family members or authorized representatives of the deceased to ensure that the services provided meet the needs of the family and respect traditions and religion.




• Coordinate with interment crew, interment contractors and other 3rd party suppliers and service providers on schedules, equipment, facilities and other logistical requirements.




• Monitors implementation of interment standards and procedures, as well as application of policies by all staff and contractors.




• Plan, organize and oversee interment services to ensure that these are personalized and memorable events for each client.




• Attends to and addresses all concerns and complaints raised in relation to interments.




• Monitors interment revenues, costs and expenses.




• Checks, collates and submits monthly interment reports.

Job Qualifications:

• Graduate of any four-year college degree program.




• With at least 3 years work experience in a customer facing role.




• Proficient in Microsoft Office applications (Word, Excel, etc).




• Excellent communication skills, with ability to communicate empathy and compassion.




• Service orientation and excellent interpersonal skills.




• Flexible and able to work under pressure, with minimal supervision.




• Able to display composure and professionalism in handling emotional, irate, demanding and difficult customers.




• Works in an organized manner and able to handle multiple tasks and priorities.




• Willing to render overtime as needed