Intercompany Outbound Analyst

3M; Taguig; On-site; PHP 446,400 - 669,600; Full time

Job summary

3M is seeking a qualified individual for a role focused on managing intercompany orders and ensuring compliance with export regulations. The ideal candidate should have a bachelor's degree, over two years of customer service experience, and SAP proficiency. This position requires strong teamwork and communication skills as well as a proactive approach towards learning and improving processes.

Qualifications

• Bachelor level university college degree or higher.
• +2 years of experience in Customer Service.
• Self-motivated, fast learner, willing to learn.
• Lean Six Sigma trained/certified is a plus.

Responsibilities

• Manage intercompany orders using ERP and other systems.
• Work directly with supply locations to ensure timely export.
• Support compliance with export regulations.
• Handle inquiries from international subsidiaries.

Skills

Customer Service Experience

SAP Experience

Microsoft Office Advanced Excel

Teamwork

Communication Skills

Resourcefulness

Education

Bachelor degree or higher

Tools

SAP

Lotus Notes

Job description

Responsibilities

• Manages intercompany orders utilizing Corporate ERP (SAP) and/or Legacy Systems COMS (Corporate Order Management System), IOMS (International Order Management System), Salesforce, BPCS, Lotus Notes databases and etc. where applicable.
• Work directly with source of supply locations, BG/division supply chain, functional work streams and/or 3PL freight forwarders to ensure the timely export of international orders.
• Understands and supports the export rules and regulations to comply with source country and international Export Regulatory policies and procedures for international shipments.
• Manage inquiries/communication from/to 3M international subsidiaries regarding product availability, order status, expedites, etc. Follow up on escalations, delays and transportation issues.
• Ensure timely completion of Customer Feedback Resolution complaints for assigned countries.
• Identify opportunities and implement solutions to improve customer satisfaction and/or processes.
• Actively participates in relevant corporate programs/initiatives, complies with professional and corporate policies and procedures such as Compliance, Global Financial Standard, and acts in a manner consistent with 3M’s values and ethical standards.
• Provide back-up support to other Intercompany team members as required.
• Support Intercompany, Plant & Country ERP deployments as required.
• Review and maintain documentation, SOPs and job aids as required.
• Good time management in daily operations.
• Basic understanding of ICO model.

Qualifications

• Bachelor level university college degree or higher.
• Team Player.
• Flexible in taking ad-hoc assignments as needed (i.e., work transitions/migrations, SAP and/or other connected application (CAP) deployment activities, lead continuous improvement projects, etc.).
• +2 years of experience in Customer Service
• SAP Experience
• Skilled in using Microsoft Office applications, advanced knowledge in Excel (i.e., formulas, macros) is a plus.
• Self-motivated, fast learner, willing-to-learn and works with minimal supervision.
• Must have high client service, quality oriented and continuous improvement mindset. Lean Six Sigma trained/certified is a plus.
• Work well with teams – esp. virtual and cross-functional.
• Can communicate at all levels of the organization.
• Resourceful, can work well with ambiguity.
• Must be able to multi-task and urgency prioritize.

Additional qualifications that could help you succeed even further in this role include:

• Experience in international transacting
• Experience in global transportation
• Experience within multiple supply chain roles (demand, supply, production planning, distribution/transportation)
• Experience working on cross-functional and international teams
• Lean Six Sigma Certification
• Project Management Certification
• Lotus Notes Experience

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

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