Insurance Operations Specialist: Process & QA Expert

HRTX; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading insurance support firm in the Philippines is seeking an Insurance Operations Specialist to handle complex insurance processes and ensure operational efficiency. The ideal candidate will possess a Bachelor's degree and at least 2 years of experience in insurance operations. Strong analytical and problem-solving skills are essential, as well as the ability to communicate effectively with clients. This role offers a dynamic work environment with opportunities for continuous improvement and training support.

Qualifications

• At least 2 years of experience in insurance operations or a related role.
• Training or coaching experience preferred.
• Experience in creating and updating SOPs.

Responsibilities

• Process complex insurance transactions using multiple client systems.
• Analyze operational issues and recommend process improvements.
• Communicate with clients to address operational needs.
• Conduct audits to ensure adherence to compliance standards.
• Develop and maintain Standard Operating Procedures.
• Provide coaching support to junior team members.
• Implement quality assurance checks to meet standards.
• Support data analysis and onboarding of new clients.

Skills

Analytical skills

Attention to detail

Strong written communication

Problem-solving

Time management

Education

Bachelor's degree in any field

Job description

A leading insurance support firm in the Philippines is seeking an Insurance Operations Specialist to handle complex insurance processes and ensure operational efficiency. The ideal candidate will possess a Bachelor's degree and at least 2 years of experience in insurance operations. Strong analytical and problem-solving skills are essential, as well as the ability to communicate effectively with clients. This role offers a dynamic work environment with opportunities for continuous improvement and training support.