Insurance Operations & Process Excellence Lead

HRTX; Pasig; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

A financial services provider in the Philippines is seeking an experienced individual to manage complex insurance processes. The role demands a Bachelor's degree and at least 2 years of experience in insurance operations. Ideal candidates will have a background in training and quality assurance, coupled with strong communication and problem-solving skills. Responsibilities include improving workflows, engaging with clients, and mentoring team members to enhance operational efficiency.

Qualifications

• Minimum of 2 years of experience in insurance operations or a related field.
• Background in training and coaching, preferably as a BPO QA, Trainer, or Supervisor.
• Proven experience in developing and maintaining SOPs.

Responsibilities

• Handle complex insurance processes using multiple client platforms.
• Improve operational efficiency by refining workflows.
• Deliver an excellent customer experience by engaging with clients.
• Lead training initiatives and mentor junior team members.
• Apply quality assurance practices to meet benchmarks.

Skills

Strong written communication skills

Problem-solving abilities

Analytical skills

Time management

Planning abilities

Education

Bachelor's degree

Job description

A financial services provider in the Philippines is seeking an experienced individual to manage complex insurance processes. The role demands a Bachelor's degree and at least 2 years of experience in insurance operations. Ideal candidates will have a background in training and quality assurance, coupled with strong communication and problem-solving skills. Responsibilities include improving workflows, engaging with clients, and mentoring team members to enhance operational efficiency.