Maturities: Insurance Operations

AIA; Manila; On-site; PHP 420,000 - 560,000; Full time

Job summary

AIA Shared Services in Manila is seeking an Insurance Maturities Officer to handle policies at maturity, verify documentation, and ensure accurate disbursement of funds. You will review terms, confirm values, and prepare reports to support timely payouts.

Responsibilities include calculating maturity benefits, coordinating with internal teams, and maintaining regulatory compliance while delivering clear stakeholder communication and high customer satisfaction.

Qualifications

• Review and verify the details of all maturing insurance policies.
• Ensure all required transaction documentation is complete.
• Confirm policy terms, benefits, and maturity values based on policy records.
• Accurately calculate maturity benefits, including bonuses and interest.
• Coordinate with other departments for timely disbursement of funds.
• Monitor and resolve discrepancies in payouts or payout details.
• Communicate maturity timelines, requirements and benefits to stakeholders.
• Handle customer inquiries and resolve issues related to policy maturity.
• Ensure processes adhere to regulatory and company standards.
• Maintain accurate records of all transactions and correspondences.
• Prepare reports on matured policies, payouts, and pending cases for management review.
• Work closely with stakeholders to streamline processes and requirements.
• Suggest improvements to the maturity process for better efficiency and customer experience.
• Identify inefficiencies or bottlenecks in the maturity process and recommend enhancements.
• Lead a cross-functional team in implementing new initiatives geared towards process and service improvement.

Responsibilities

• Review and verify the details of all maturing insurance policies.
• Ensure all required transaction documentation are complete.
• Confirm policy terms, benefits, and maturity values based on policy records.
• Accurately calculate maturity benefits, including bonuses, interests and additional payouts.
• Coordinate with other departments for timely disbursement of funds.
• Monitor and resolve discrepancies in payouts or payout details.
• Communicate with stakeholders regarding maturity timelines, requirements and benefits.
• Handle customer inquiries and resolve issues related to policy maturity.
• Ensure a high level of customer satisfaction through clear communication and excellent service.
• Ensure all processes adhere to regulatory and company standards.
• Maintain accurate records of all transactions and correspondences.
• Prepare reports on matured policies, payouts, and pending cases for management review.
• Work closely with stakeholders to streamline processes and requirements.
• Suggest improvements to the maturity process for better efficiency and customer experience.
• Identify inefficiencies or bottlenecks in the maturity process and recommend enhancements.
• Lead a cross-functional team in implementing new initiatives geared towards process and service improvement.

Job description

FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we'd love to hear from you.

About the Role

The Insurance Maturities Officer is responsible for handling policies that have reached their maturity date. This involves verifying documentation, calculating benefits, coordinating with internal departments, and ensuring customer satisfaction through accurate and efficient disbursement of funds.

Key Responsibilities

Policy Maturity Processing

• Review and verify the details of all maturing insurance policies.
• Ensure all required transaction documentation are complete.
• Confirm policy terms, benefits, and maturity values based on policy records.

Benefits Calculation and Disbursement

• Accurately calculate maturity benefits, including bonuses, interests and additional payouts.
• Coordinate with other departments for timely disbursement of funds.
• Monitor and resolve discrepancies in payouts or payout details.

Customer Service Interaction and Support

• Communicate with stakeholders regarding maturity timelines, requirements and benefits.
• Handle customer inquiries and resolve issues related to policy maturity.
• Ensure a high level of customer satisfaction through clear communication and excellent service.

Compliance and Reporting

• Ensure all processes adhere to regulatory and company standards.
• Maintain accurate records of all transactions and correspondences.
• Prepare reports on matured policies, payouts, and pending cases for management review.

Collaboration and Continuous Improvement

• Work closely with stakeholders to streamline processes and requirements.
• Suggest improvements to the maturity process for better efficiency and customer experience.

Stretched Assignments: Process improvement projects

• Identify inefficiencies or bottlenecks in the maturity process and recommend enhancements.
• Lead a cross-functional team in implementing new initiatives geared towards process and service improvement.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

"Better" starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what "better" looks like.

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