Insurance Operations Analyst — Reports, Automation & Optimization

Steadfast Group Limited; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Flexible work arrangements

Career development opportunities

Life, disability, and travel insurance

Job summary

Steadfast Group Limited, based in Bonifacio Global City Taguig with shared services in the Philippines, is seeking an experienced Operations professional to support reporting, process design, and automation initiatives. You will collaborate with the COO, Compliance Officer, and claims teams to deliver accurate, timely reporting and drive continuous improvements across branches and processes.

The role emphasizes transformation, governance, and actionable insights, with opportunities to influence

Qualifications

• 3-5 years of experience in insurance claims, shared services, operations, and continuous improvement.
• Experience in operating model design, process improvement, and transformation initiatives.
• Experience coordinating cross-functional initiatives and working with multiple stakeholders.
• Strong problem-solver with a practical execution focus.
• Good judgement and prioritization skills.
• Strong operational mindset with attention to detail.
• Confident communicator with effective stakeholder management skills.
• Ability to turn ideas into practical actions and outcomes.
• Adaptability and ability to thrive in evolving environments.

Responsibilities

• Prepare regular operational reports (daily, weekly, monthly) on claims performance and key metrics.
• Compile and present management reports highlighting trends, risks, and improvement opportunities.
• Ensure accuracy, consistency, and timeliness of reporting outputs.
• Tailor reports for different stakeholders, including senior leadership, operations teams, compliance functions, and external customers.
• Prepare ad hoc reports and analysis in response to business or regulatory requests.
• Analyze claims data to identify trends, anomalies, and performance issues.
• Develop and maintain dashboards and reports (e.g., turnaround time, claim leakage, SLAs).
• Provide actionable insights to senior management for decision-making.
• Automate reporting processes where possible to improve efficiency.
• Identify opportunities to improve operational processes across teams.
• Analyze workflows and pain points to develop practical, team-focused solutions.
• Design and implement improvements to enhance efficiency, accuracy, turnaround time, and controls.
• Deliver CI initiatives end-to-end, from ideation through to implementation and monitoring.
• Track and report on outcomes, including time savings, error reduction, and efficiency gains.
• Support and facilitate improvement workshops and follow through on agreed actions.

Skills

Problem solving

Stakeholder management

Attention to detail

Cross-functional collaboration

Communication

Prioritization

Adaptability

Process improvement

Job description

Steadfast Group Limited, based in Bonifacio Global City Taguig with shared services in the Philippines, is seeking an experienced Operations professional to support reporting, process design, and automation initiatives. You will collaborate with the COO, Compliance Officer, and claims teams to deliver accurate, timely reporting and drive continuous improvements across branches and processes.

The role emphasizes transformation, governance, and actionable insights, with opportunities to influence