Insurance Customer Service Representative (Applied Epic Expert)

Outsource Access; Cagayan de Oro; Remote; PHP 223,000 - 391,000; Full time

Benefits offered by this job

HMO coverage

Group Life Insurance

Paid leave credits

Government-mandated benefits

Performance incentives

Overtime pay

Night differential

13th month pay

Job summary

Outsource Access is seeking an Insurance Customer Service Representative (Applied Epic Expert) to support a P&C insurance team, navigating Applied Epic and related portals to process service requests and keep records organized.

The role emphasizes detail, clear English communication, and the ability to start immediately from a dedicated home office, with overtime, night differential, 13th month pay, and comprehensive benefits.

Qualifications

• Experience in a P&C Insurance CSR role.
• Hands-on experience navigating Applied Epic or similar insurance systems.
• Clear communication in English with strong attention to detail.

Responsibilities

• Log into multiple insurance portals daily to process service requests.
• Maintain flawless records by organizing workflows.
• Provide remote support to an insurance team during staff shortages.
• Adapt to different portals and systems using a personal device (BYOD).

Skills

English communication

Detail-oriented

Tools

Applied Epic

Job description

Insurance Customer Service Representative (Applied Epic Expert)

What We Do: At Outsource Access, we help property and casualty insurance agencies streamline their operations so they can focus on growth. We don't just process routine administrative requests, we make sure homeowners and auto insurance workflows are handled flawlessly behind the scenes.

How You’ll Make a Difference:

Keeping the Engine Running: You will support an active insurance team by seamlessly handling routine administrative requests without the need to speak directly to end clients.

Navigating with Precision: You will log into multiple insurance portals on a daily basis to process service requests efficiently and accurately.

Maintaining Flawless Records: You will ensure standard insurance servicing workflows are completed with uncompromising attention to detail, keeping the agency's records perfectly organized.

Stepping Up When It Counts: Because you are stepping in urgently to support a team experiencing a staff medical leave, your immediate availability and reliability will be a massive relief to the company's operations.

Requirements

Is This You?:

The Insurance Insider: You bring previous experience in a P&C Insurance CSR role and deeply understand the nuances of homeowners and auto insurance products.

The Applied Epic Pro: You preferably have at least six months of hands-on experience navigating Applied Epic, or you possess strong comparable experience with other insurance management systems.

The Detail-Oriented Organizer: You communicate clearly in English, maintain sharp attention to detail, and pride yourself on keeping workflows perfectly aligned.

Tech-Savvy: You quickly adapt to different portals and systems, bringing your own reliable device (BYOD) to get the job done right.

Your Home Office: You have a dedicated, distraction-free remote work setup that allows you to start immediately and integrate smoothly with the team.

Why you'll Love Being Part of the OAmazing Team you're not just taking a job, you're stepping into a role where your growth, security, and peace of mind actually matter.

Here is the total package we've built for you:

Your Wellness & Security

Health & Wellness - Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.

Security for the "What Ifs": Our Group Life Insurance benefit gives you added protection - because your future (and your family's) deserves a safety net.

Time to Recharge - Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self - at work and at home.

Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.

Performance Incentives: Bring results - and you'll see it rewarded. Simple as that.

Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.

13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.