Insurance Customer Experience Specialist (1-Year Contract)

QUESS SINGAPORE; Santo Niño 1st; On-site; PHP 30,000 - 50,000; Full time

Job summary

QUESS SINGAPORE is seeking an experienced Customer Service professional to join our Customer Experience team in handling policy-related inquiries and servicing across face-to-face, front desk operations, and digital channels.

The role focuses on delivering prompt, accurate assistance, maintaining service standards, and supporting both General and Life Insurance products in a dynamic, customer-centric environment.

Qualifications

• Diploma or Degree in any discipline.
• At least 3 years of experience in customer service, operations, contact centre, reception, or insurance servicing.
• Exposure to Life Insurance and/or General Insurance servicing is advantageous.

Responsibilities

• Provide professional assistance to customers on policy-related enquiries, transactions, and servicing requests.
• Deliver personalized support through walk-in interactions, telephone, email, and digital channels.
• Manage and resolve customer concerns, including complex service issues and escalations.
• Guide customers on documentation, application procedures, and policy servicing processes.
• Maintain a customer-first approach while meeting service standards and response timelines.
• Manage daily reception activities as the first point of contact for visitors and policyholders.
• Respond to enquiries via WhatsApp and other approved digital channels.
• Assist customers with General Insurance products including Motor, Travel, Home, Personal Accident, Maid, etc.
• Support Life Insurance servicing requirements such as premium queries, policy alterations, beneficiaries, reinstatements, withdrawals, and maturities.
• Liaise with internal departments and partners to ensure timely resolution and fulfilment.

Skills

Customer service

Communication

Relationship management

Time management

Microsoft Office

Education

Diploma or Degree

Tools

Microsoft Office

Job description

QUESS SINGAPORE is seeking an experienced Customer Service professional to join our Customer Experience team in handling policy-related inquiries and servicing across face-to-face, front desk operations, and digital channels.

The role focuses on delivering prompt, accurate assistance, maintaining service standards, and supporting both General and Life Insurance products in a dynamic, customer-centric environment.