Associate - Customer Service Centre

The Great Eastern Life Assurance Company Limited; Santo Niño 1st; Sur place; PHP 180 000 - 260 000; Plein temps

Résumé du poste

The Great Eastern Life Assurance Company Limited is seeking candidates to join the dynamic frontline service team at the Service Centre in the Philippines. You will handle walk-in queries on life and general insurance matters, follow up unresolved issues, and manage appeals and feedback with a focus on excellent customer service. You’ll work in a fast-paced frontline environment and may rotate across service centres.

Qualifications

• GCE A/ Diploma/ Degree from a recognized institution; professional insurance certifications are advantageous.
• Fresh Diploma & Degree holders welcome.
• Strong writing, interpersonal and communication skills; frontline readiness.

Responsabilités

• Handle walk-in policyholder and Financial Representative queries on life and general insurance matters.
• Ensure timely follow-up of unresolved issues at the counter.
• Assess and manage appeals, feedbacks and minor complaints from customers and partners.
• Provide excellent customer service experience with proper closure of issues.

Connaissances

Team player

Good writing

Interpersonal skills

Communication skills

Fast-paced environment

Formation

GCE A/ Diploma/ Degree

Insurance certifications (BCP, PGI, M5, M9, M9A)

Outils

MS Office (Excel, Word)

Description du poste

We are seeking applicants to join us as part of the dynamic frontline service team at Service Centre.

Key Responsibilities

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
• Ensure unresolved issues over the counter are promptly followed up within stipulated time;
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
• Highlight any potential concerns/risks and proactively shares best risk management practices; and
• Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre;
• May be rotated amongst the different Service Centres;
• Undertake projects or other responsibilities as assigned

Key Qualifications & Skills

• GCE ‘A’/ Diploma/ Degree holder from recognized institution; Applicant with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous.
• Fresh Diploma & Degree holders are welcome to apply
• A team player with good writing, interpersonal and communication skills.
• Applicant must be comfortable to work in Frontline Environment
• Meticulous and detail-oriented
• Possesses good written and verbal communication skills
• Proficient in MS Office applications Excel and Word
• Work independently as well as in a team
• Able to adapt in a fast-paced environment