Insurance Customer Care Specialist

dxctechnology; Taguig; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Vacation Leave

Sick Leave

Maternity Leave

Paternity Leave

Non-Taxable Allowance

Training & Certification

Flexible Working

Supportive Work Environment

Recognition & Pay for Performance

Standby Pay

Covid-19 Support

Retirement Program

Employee Assistance Program

Job summary

DXC Technology Philippines is hiring to deliver IT services and support for insurance clients. The role focuses on handling inbound calls, data entry, and ensuring timely resolution of inquiries while maintaining SLA integrity.

Ideal candidates are customer-focused, detail-oriented, and able to research and provide accurate information using the proper tools. The organization offers health and life insurance, generous leave, training, and flexible working arrangements.

Responsibilities

• Responsible in handling inbound calls from insurance policy holders and providers
• Manages the data entry of transactions and logging of cases in accordance with Service Level Agreements (SLAs)
• Accountable in the monitoring and timely resolution of customer inquiries and requests
• Provides accurate, valid, and complete information with the use of the right methods and tools
• Conducts thorough research and investigation of cases to meet client’s expectations
• Deliveries high quality, effective, and efficient service

Job description

DXC Technology Philippines is hiring to deliver IT services and support for insurance clients. The role focuses on handling inbound calls, data entry, and ensuring timely resolution of inquiries while maintaining SLA integrity.

Ideal candidates are customer-focused, detail-oriented, and able to research and provide accurate information using the proper tools. The organization offers health and life insurance, generous leave, training, and flexible working arrangements.