Instructional Designer - Temporary

TTEC; Pasay; Remote; PHP 600,000 - 800,000; Part time

Job summary

TTEC is seeking an Instructional Designer to craft engaging e-learning experiences for global clients from Manila. You will design, develop, deliver, evaluate, and maintain virtual blended learning that is human-centered and data-driven, blending learning science, graphic design, and UI/UX principles.

This role reports to the Global Head of Learning and Development Innovation and Technology. You’ll work across automation, AI, game-based and mobile learning, collaborating in an agile,

Qualifications

• 3 years of demonstrable experience building e-learning content using Articulate Storyline or similar tools.
• Knowledge of adult learning theory, user design, and learning design principles.
• Experience using Learning Management Systems and/or Learning Experience Systems.
• Proficiency in Microsoft Office including advanced PowerPoint and basic Excel.
• Basic project management skills and familiarity with task manager tools.
• Experience in learning data analysis to evaluate training impact.
• Advanced English communication skills.

Responsibilities

• Build and go live with learning solutions across clients, verticals, and geographies.
• Apply human-centered design in an agile, multidisciplinary environment.
• Support curriculum design and redesign with the Global Learning Delivery PM team.
• Leverage learning data to monitor performance and outcomes.
• Conduct research on learning tools and platforms.

Skills

Articulate Storyline

Adult learning theory

Learning design

LMS usage

PowerPoint advanced

Excel basics

Project management

Learning data analysis

English communication

Tools

LMS/LXP platforms

PowerPoint

Excel

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As an Instructional Designer working remotely in Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!

What You’ll Do

Looking for an opportunity to build exceptional learner and customer experiences? Passionate about learning sciences-based technology and user experience? Are you a fan of game design and videogames? In this role, you’ll design amazing learning experiences through the lens of the learners. You’ll bring your instructional design and user experience design to drive better learning engagement and better learner knowledge and retention. You’ll be exposed to innovations in the areas of automation, AI, social, simulation, self-paced, game-based, and mobile learning.

You’ll be responsible for the design, development, delivery, evaluation, as well as enhancement and maintenance of virtual blended learning experiences that are human-centered, goal-oriented and data driven. This exciting role uses a variety of methodologies and technologies from learning design, learning science, graphic design, and media design to create learning content and experiences.

In this role, you’ll report to the Global Head of Learning and Development Innovation and Technology. You’ll impact the employee journey, clients, and the overall business globally with your redesign of the curriculum and learner experience.

During a Typical Day, You’ll

• Build, incubate, test, and go live with learning solutions that bring about great learning experiences across multiple clients, verticals, and geographies
• Keep the learner experience front-and-center in everything you do, applying human-centered design and design thinking in an agile and multidisciplinary environment
• Support the Global Learning Delivery Project Management team in the curriculum design and redesign
• Leverage learning data to monitor performance, predict learner success, and deliver the right outcomes
• Conduct research on learning tools and platforms

What You Bring to the Role

• 3 years of demonstrable experience including building e-learning content using Articulate Storyline or similar authoring tools, using advanced features in audio-editing tools, using learning technology apps for rapid design and creating user content using basic graphic design features
• Knowledge of and practical application of adult learning theory, user design, and learning design principles
• Experience using Learning Management Systems and/or Learning Experience Systems
• Proficiency in Microsoft Office including using advanced features in PowerPoint and basic features in Excel
• Basic project management skills and familiarity with task manager or productivity tools
• Experience in learning data analysis to effectively evaluate behavioral and business impact of training programs
• Advanced English communication skills

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.

#Li-Remote

Title: Instructional Designer - Temporary

Location: PH-National Capital-Pasay City, Metro Manila

Requisition ID: 047A2

Other Locations: PH-Calabarzon-Cainta, PH-Calabarzon-Santa Rosa, PH-Central Luzon-Pampanga, PH-Calabarzon-Lipa, PH-Central Visayas-Cebu City