Instructional Designer: Knowledge Base & Training (Hybrid)

VXI Global Holdings B.V. (Philippines); Makati; Hybrid; PHP 350,000 - 700,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) invites a proactive professional to develop and maintain knowledgebase articles and standard operating procedures.

You will coordinate a limited range of training materials to support call center operations in tandem with the Learning Solutions and Training Departments. Materials include eLearning, instructor-led training, job aids, facilitator and learner guides, and reference works.

Qualifications

• Bachelors/College Degree in Training and Development or Design/Multimedia or equivalent.
• 1–2 years of Content Management or Knowledge Management experience.
• Experience with authoring tools like the Microsoft Office Suite.
• Proficiency with knowledge management software and tools such as Salesforce, Doc360, JIRA.
• Excellent oral and written communication skills.
• Ability to manage multiple projects in a fast-paced environment.
• Background in training and adult learning theory and instructional design principles.
• Knowledge of the ADDIE model.
• Must be amenable to work in hybrid setup.
• For DVO Applicants - Work setup is 100% onsite.

Responsibilities

• Partner with Training and Operations in developing standard operating procedures, communication, and training materials to help the Operations Team perform their tasks.
• Curate and maintain a knowledgebase of sales enablement content easily accessible to the program's employees to ensure process accuracy and accessibility.
• Partner with Training and Instructional Design Teams in developing training initiatives, such as onboarding and continuous learning programs.
• Develop limited training materials such as knowledgebase articles, instructor-led training slides, facilitator and learner guides, handbooks, job aids, and reference works.
• Regularly audit the knowledgebase to ensure process relevance and applicability.
• Gather up-to-date information and integrate feedback into the knowledgebase content.

Skills

Content management

Knowledge management

Training & development

Instructional design

Project management

Communication skills

Education

Bachelor's degree in Training and Development or Design/Multimedia or equivalent

Tools

Microsoft Office Suite

Salesforce

Doc360

JIRA

Job description

VXI Global Holdings B.V. (Philippines) invites a proactive professional to develop and maintain knowledgebase articles and standard operating procedures.

You will coordinate a limited range of training materials to support call center operations in tandem with the Learning Solutions and Training Departments. Materials include eLearning, instructor-led training, job aids, facilitator and learner guides, and reference works.