Instructional Design Specialist

ing; Manila; On-site; PHP 350,000 - 650,000; Full time

Job summary

ING Hubs Philippines is seeking an Instructional Design Specialist who shapes engaging learning experiences and supports global initiatives. You will design, develop, and maintain learning content, coordinate translations, and govern content to ING standards.

You will collaborate with international stakeholders, review online modules, track progress, and identify opportunities to improve learner experience and processes in a fast-paced environment.

Qualifications

• Experience in content, learning, training, or project coordination.
• Familiarity with e-learning tools, LMS platforms, or content management systems is an advantage.
• Excellent written and verbal communication.

Responsibilities

• Support the creation, update, and quality assurance of learning content and e-learning modules.
• Coordinate translation and localization activities for learning materials.
• Review and moderate content on ING careers and learning platforms.
• Track project progress, maintain reports, and coordinate with stakeholders.
• Identify opportunities to improve content quality, workflows, and learner experience.

Skills

Attention to detail

Communication skills

Multi-tasking

Content coordination

E-learning tools

LMS platforms

CMS systems

Collaborative mindset

Job description

Instructional Design Specialist

Shape the Future of Learning at ING

At ING Hubs Philippines, we are looking for an Instructional Design Specialist who is passionate about creating engaging learning experiences and supporting global learning initiatives. If you enjoy turning complex information into meaningful learning and collaborating with international stakeholders, this role offers an opportunity to make a tangible impact.

Role Summary

As an Instructional Design Specialist, you will support the design, development, and maintenance of learning content, translation processes, and content governance activities. You will help ensure learning materials are accurate , engaging, accessible, and aligned with ING standards.

About the Team

You will be part of a learning and development function that supports global stakeholders across ING. The team focuses on delivering high-quality learning experiences, maintaining learning content, and continuously improving learning processes and platforms.

What You'll Do

• Support the creation, update, and quality assurance of learning content and e-learning modules.
• Coordinate translation and localization activities for learning materials.
• Review and moderate content on ING careers and learning platforms.
• Track project progress, maintain reports, and coordinate with stakeholders.
• Identify opportunities to improve content quality, workflows, and learner experience.

What You Bring

• Strong attention to detail and quality orientation.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deadlines.
• Experience in content, learning, training, or project coordination.
• Familiarity with e-learning tools, LMS platforms, or content management systems is an advantage.
• A collaborative mindset and willingness to learn in a fast-paced environment.

Why Join ING

• Work with international stakeholders and diverse teams.
• Gain exposure to learning technologies and digital transformation initiatives.
• Contribute to meaningful employee learning experiences.
• Grow your skills in instructional design, content governance, and learning operations.

Equal Opportunity

Don't meet 100% of the qualifications? We encourage you to apply anyway. At ING, we value diverse perspectives and recognize that potential comes in many forms.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Join us and help shape the future of banking.