Insightful Data Analyst: KPIs, Dashboards & Strategy

LG; Pasig; On-site; PHP 420,000 - 720,000; Full time

Job summary

LG Electronics Philippines is seeking a Data Analyst who can transform raw data into meaningful insights to support business decisions. You will analyze datasets, generate reports, and monitor performance and quality metrics.

Responsibilities include designing data collection systems, developing analytics strategies, and producing daily, weekly, monthly, and quarterly service reports for local and HQ leadership.

Qualifications

• Bachelor’s degree in Mathematics, Economics, Industrial Engineering, Computer Science, Information Management, Statistics, or a related field.
• Minimum of 3 years of relevant experience in data analysis or a similar role.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint; familiarity with data visualization and analytics tools is a plus.
• Strong analytical and problem-solving skills, with the ability to work independently and manage multiple tasks in a fast-paced environment.
• Highly adaptable, detail-oriented, and committed to delivering accurate results within tight deadlines.
• Excellent organizational and time management skills, with a proactive approach to identifying and resolving issues.

Responsibilities

• Interpret complex data sets and apply statistical techniques to analyze results, generating insightful and actionable reports.
• Design, develop, and implement databases, data collection systems, and analytics strategies to enhance statistical efficiency and data quality.
• Prepare situational reports detailing root causes, breakdowns, recommended actions, and strategic solutions.
• Evaluate current Customer Service operations through KPI trend analysis to identify areas for performance improvement.
• Support project planning and execution, contributing to effective management and timely delivery of initiatives.
• Identify and define opportunities for process optimization and operational enhancements.
• Collaborate with management to prioritize business objectives and information requirements.
• Partner with cross-functional teams to design, produce, and validate service reports and process documentation.
• Source data from primary and secondary channels, ensuring accurate maintenance of databases and data systems.
• Publish timely daily, weekly, monthly, and quarterly reports on service operations, including ad-hoc reports for both local and HQ leadership.
• Ensure the submission of accurate, comprehensive reports that cover activities, results, trends, recommendations, improvements, actions taken, and key issues.

Skills

Analytical thinking

Multitasking

Education

Bachelor’s degree in Mathematics, Economics, Industrial Engineering, Computer Science, Information Management, Statistics

Tools

Excel

PowerPoint

Data visualization tools

Job description

LG Electronics Philippines is seeking a Data Analyst who can transform raw data into meaningful insights to support business decisions. You will analyze datasets, generate reports, and monitor performance and quality metrics.

Responsibilities include designing data collection systems, developing analytics strategies, and producing daily, weekly, monthly, and quarterly service reports for local and HQ leadership.