Inside Sales Representative – Inbound (Senior) | Hybrid, Night shift

MicroSourcing International; Quezon City; Hybrid; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Eastwood Libis, Quezon City, is hiring an Inbound Sales Representative (Senior) to convert qualified inbound inquiries into profitable customers by understanding waste management needs, service locations, volumes, and compliance requirements.

You will respond promptly to leads, qualify opportunities, coordinate pricing and serviceability reviews, and deliver a professional first impression.

Qualifications

• Minimum 2 years of experience in inbound sales, business development, account management, or a customer-facing role.
• Strong consultative questioning skills and the ability to understand customer requirements and identify appropriate service solutions.
• Excellent spoken and written English, with the ability to communicate professionally with U.S. business customers.
• Strong telephone communication, written communication, follow-up, and organizational skills.
• Ability to learn service offerings, pricing rules, serviceability requirements, customer segments, and basic waste-stream terminology.
• Experience using CRM systems and Microsoft Office applications.
• Strong attention to detail when documenting customer requirements, preparing quotes, and updating sales records.
• Ability to work a schedule aligned primarily with U.S. Eastern Time.

Responsibilities

• Respond promptly to inbound telephone calls, website inquiries, referrals, marketing campaigns, and other assigned leads.
• Qualify prospects by assessing their location, facility type, waste streams, pickup frequency, estimated volume, container requirements, current provider, contract status, and decision timeline.
• Identify potential needs involving regulated medical waste, sharps, pharmaceutical waste, hazardous waste, universal waste, shredding, mail-back services, and compliance training.
• Refer technical waste classifications and compliance-related questions to qualified Compliance personnel.
• Confirm whether proposed service locations fall within service footprint and obtain Operations approval for nonstandard service requirements.
• Prepare approved quotes and proposals using authorized pricing, terms, surcharges, and contract templates.
• Follow up with prospects in a timely manner and maintain accurate lead, opportunity, activity, quote, and forecast records in the CRM.
• Coordinate customer onboarding handoffs with Customer Service, Operations, Billing, and Implementation teams following sales approval.
• Represent services accurately and avoid making unapproved commitments regarding service dates, waste acceptance, pricing exceptions, or compliance interpretations.
• Identify potential cross-selling opportunities and share relevant market feedback with Sales and Marketing leaders.
• Assist with additional data entry and administrative projects as needed.

Skills

Inbound sales

Business development

Account management

Customer-facing

CRM systems

Microsoft Office

English proficiency

US Eastern Time alignment

Tools

CRM systems

Microsoft Office

Job description

Discover your 100% YOU with MicroSourcing!

Position: Inbound Sales Representative (Senior)

Location: Eastwood, Libis, Quezon City

Work setup & shift: Hybrid, Night shift

Why join MicroSourcing?

Competitive Rewards

Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit

Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony

Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth

Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork

Be part of a company that celebrates diversity and fosters an inclusive culture.

Your Role

As an Inbound Sales Representative, you will convert qualified inbound inquiries into profitable customers by understanding each prospect's waste management requirements, service locations, volumes, and compliance needs. You will respond promptly to leads, qualify opportunities, coordinate pricing and serviceability reviews, and deliver a professional first impression.

You Will

• Respond promptly to inbound telephone calls, website inquiries, referrals, marketing campaigns, and other assigned leads.
• Qualify prospects by assessing their location, facility type, waste streams, pickup frequency, estimated volume, container requirements, current provider, contract status, and decision timeline.
• Identify potential needs involving regulated medical waste, sharps, pharmaceutical waste, hazardous waste, universal waste, shredding, mail-back services, and compliance training.
• Refer technical waste classifications and compliance-related questions to qualified Compliance personnel.
• Confirm whether proposed service locations fall within service footprint and obtain Operations approval for nonstandard service requirements.
• Prepare approved quotes and proposals using authorized pricing, terms, surcharges, and contract templates.
• Follow up with prospects in a timely manner and maintain accurate lead, opportunity, activity, quote, and forecast records in the CRM.
• Coordinate customer onboarding handoffs with Customer Service, Operations, Billing, and Implementation teams following sales approval.
• Represent services accurately and avoid making unapproved commitments regarding service dates, waste acceptance, pricing exceptions, or compliance interpretations.
• Identify potential cross-selling opportunities and share relevant market feedback with Sales and Marketing leaders.
• Assist with additional data entry and administrative projects as needed.

What You Need

Non-negotiables

• At least two years of experience in inbound sales, business development, account management, or a customer-facing role.
• Strong consultative questioning skills and the ability to understand customer requirements and identify appropriate service solutions.
• Excellent spoken and written English, with the ability to communicate professionally with U.S. business customers.
• Strong telephone communication, written communication, follow-up, and organizational skills.
• Ability to learn service offerings, pricing rules, serviceability requirements, customer segments, and basic waste-stream terminology.
• Experience using CRM systems and Microsoft Office applications.
• Strong attention to detail when documenting customer requirements, preparing quotes, and updating sales records.
• Ability to work a schedule aligned primarily with U.S. Eastern Time.

Preferred Skills/expertise

• Business-to-business (B2B) sales or account support experience in healthcare, waste management, logistics, field services, environmental services, or other regulated industries.
• Experience quoting recurring services, equipment or supplies, multi-location accounts, or contract-based services.
• Experience handling marketing-generated leads and following structured sales pipelines and sales-stage processes.
• Familiarity with regulated medical waste, sharps, pharmaceutical waste, hazardous waste, shredding, mail-back services, or compliance training.
• Experience coordinating with Operations, Compliance, Billing, Customer Service, or Implementation teams to support customer onboarding and service delivery.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit MicroSourcing.

Terms & conditions apply