Inbound Sales Representative

MicroSourcing International; Quezon City; Hybrid; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Healthcare coverage day one

Performance bonuses

Paid time-off

Job summary

MicroSourcing International in the Philippines is hiring an Inside Sales Representative - Inbound to convert qualified inquiries into customers by understanding waste management needs and service locations. You will respond to leads promptly and contribute to pricing and serviceability reviews, delivering a professional first impression.

You will work a hybrid night-shift schedule, qualify opportunities, and coordinate with Operations, Compliance, and Customer Service.

Qualifications

• Two+ years in inbound sales or customer-facing role.
• Strong consultative questioning to identify service solutions.
• Excellent spoken and written English for US clients.
• Proficient in CRM and Microsoft Office.
• Able to work a schedule aligned with US Eastern Time.

Responsibilities

• Respond promptly to inbound calls, inquiries, referrals and campaigns.
• Qualify prospects by location, facility type, waste streams, purchase frequency, contract status.
• Identify needs in regulated medical waste, sharps, hazardous waste, and compliance training.
• Refer compliance questions to qualified personnel.
• Confirm service locations fall within footprint and obtain operations approval for nonstandard needs.
• Prepare approved quotes and proposals using pricing, terms, surcharges, and templates.
• Maintain CRM records for leads, opportunities, activities, quotes, and forecasts.
• Coordinate onboarding with Customer Service, Operations, Billing, and Implementation teams.
• Avoid unapproved commitments regarding service dates, pricing, or compliance interpretations.
• Identify cross-selling opportunities and share market feedback with Sales/Marketing.

Skills

Inbound sales

Consultative questioning

English communication

CRM experience

MS Office

US ET schedule

B2B sales

Tools

CRM systems

Microsoft Office

Job description

Discover your 100% YOU with MicroSourcing!

Work setup & shift: Hybrid, Night shift

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a company that celebrates diversity and fosters an inclusive culture.

Your Role:

As an Inside Sales Representative - Inbound, you will convert qualified inbound inquiries into profitable customers by understanding each prospect's waste management requirements, service locations, volumes, and compliance needs. You will respond promptly to leads, qualify opportunities, coordinate pricing and serviceability reviews, and deliver a professional first impression.

You will:

• Respond promptly to inbound telephone calls, website inquiries, referrals, marketing campaigns, and other assigned leads.
• Qualify prospects by assessing their location, facility type, waste streams, pickup frequency, estimated volume, container requirements, current provider, contract status, and decision timeline.
• Identify potential needs involving regulated medical waste, sharps, pharmaceutical waste, hazardous waste, universal waste, shredding, mail-back services, and compliance training.
• Refer technical waste classifications and compliance-related questions to qualified Compliance personnel.
• Confirm whether proposed service locations fall within service footprint and obtain Operations approval for nonstandard service requirements.
• Prepare approved quotes and proposals using authorized pricing, terms, surcharges, and contract templates.
• Follow up with prospects in a timely manner and maintain accurate lead, opportunity, activity, quote, and forecast records in the CRM.
• Coordinate customer onboarding handoffs with Customer Service, Operations, Billing, and Implementation teams following sales approval.
• Represent services accurately and avoid making unapproved commitments regarding service dates, waste acceptance, pricing exceptions, or compliance interpretations.
• Identify potential cross-selling opportunities and share relevant market feedback with Sales and Marketing leaders.
• Assist with additional data entry and administrative projects as needed.

What You Need:

• At least two years of experience in inbound sales, business development, account management, or a customer‑facing role.
• Strong consultative questioning skills and the ability to understand customer requirements and identify appropriate service solutions.
• Excellent spoken and written English, with the ability to communicate professionally with U.S. business customers.
• Strong telephone communication, written communication, follow‑up, and organizational skills.
• Ability to learn service offerings, pricing rules, serviceability requirements, customer segments, and basic waste‑stream terminology.
• Experience using CRM systems and Microsoft Office applications.
• Strong attention to detail when documenting customer requirements, preparing quotes, and updating sales records.
• Ability to work a schedule aligned primarily with U.S. Eastern Time.

Preferred skills/expertise

• Business‑to‑business (B2B) sales or account support experience in healthcare, waste management, logistics, field services, environmental services, or other regulated industries.
• Experience quoting recurring services, equipment or supplies, multi‑location accounts, or contract‑based services.
• Experience handling marketing‑generated leads and following structured sales pipelines and sales‑stage processes.
• Familiarity with regulated medical waste, sharps, pharmaceutical waste, hazardous waste, shredding, mail‑back services, or compliance training.
• Experience coordinating with Operations, Compliance, Billing, Customer Service, or Implementation teams to support customer onboarding and service delivery.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit MicroSourcing.