Inbound Sales Representative - Outbound

MicroSourcing International; Quezon City; Hybride; PHP 600 000 - 900 000; Plein temps

Avantages offerts par ce poste

Healthcare on day one

Coverage for dependents

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Résumé du poste

MicroSourcing International is seeking an Inside Sales Representative - Inbound (Senior) for a hybrid, night-shift role in the Philippines. You will convert qualified inbound inquiries into profitable customer relationships by understanding waste streams, service requirements, locations, volumes, and compliance needs.

Respond to leads and prepare quotes with approved pricing. Work with a schedule aligned to U.S.

Qualifications

• At least two years of experience in inbound sales or a customer-facing role.
• Strong consultative questioning and ability to identify appropriate service solutions.
• Excellent spoken and written English for US-based customers.
• Experience using CRM systems and Microsoft Office applications.

Responsabilités

• Respond promptly to inbound calls, website inquiries, referrals, marketing campaigns, and other leads.
• Qualify prospects by assessing location, facilities, waste streams, pickup frequency, volume, container needs, current provider, contract status, and decision timeline.
• Identify needs in regulated waste, sharps, hazardous waste, and compliance training, directing to Compliance as needed.
• Confirm service locations fall within the company's service area and obtain Operations approval for nonstandard requests.
• Prepare quotes and proposals using approved pricing, terms, surcharges, and templates.
• Maintain CRM records of leads, opportunities, activities, quotes, and forecasts.
• Coordinate onboarding handoffs with Customer Service, Operations, Billing, and Implementation after sales approval.
• Avoid unapproved commitments on service dates, pricing, or compliance interpretations.
• Identify cross-selling opportunities and share market feedback with Sales/Marketing leaders.
• Assist with data entry and admin projects as needed.

Connaissances

Inbound sales

CRM systems

English communication

Lead qualification

B2B sales

Outils

CRM software

Microsoft Office

Description du poste

Discover your 100% YOU with MicroSourcing!

Position:

Inside Sales Representative - Outbound (Senior)

Work setup & shift:

Hybrid, Night shift

You’ll have:

Competitive Rewards:

Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit:

Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony:

Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth:

Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork:

Be part of a company that celebrates diversity and fosters an inclusive culture.

Your Role:

As an Inbound Sales Representative, you will convert qualified inbound inquiries into profitable customer relationships by understanding each prospect's waste streams, service requirements, locations, volumes, and compliance needs. You will respond promptly to leads, qualify opportunities accurately, coordinate pricing and serviceability reviews, and create a professional first impression for prospective customers.

You will:

• Respond promptly to inbound telephone calls, website inquiries, referrals, marketing campaigns, and other assigned leads.
• Qualify prospects by assessing their location, facility type, waste streams, pickup frequency, estimated volume, container requirements, current provider, contract status, and decision timeline.
• Identify potential needs involving regulated medical waste, sharps, pharmaceutical waste, hazardous waste, universal waste, shredding, mail-back services, and compliance training, while directing technical waste classifications to qualified Compliance personnel.
• Confirm whether proposed service locations fall within the company's service area and obtain Operations approval for nonstandard service requirements.
• Prepare approved quotes and proposals using authorized pricing, terms, surcharges, and contract templates.
• Follow up with prospects in a timely manner and maintain accurate lead, opportunity, activity, quote, and forecast records in the CRM.
• Coordinate customer onboarding handoffs with Customer Service, Operations, Billing, and Implementation teams after sales approval.
• Represent the company's services accurately and avoid making unapproved commitments regarding service dates, waste acceptance, pricing exceptions, or compliance interpretations.
• Identify potential cross-selling opportunities and share relevant market feedback with Sales and Marketing leaders.
• Assist with additional data entry and administrative projects as needed.

What You Need:

• At least two years of experience in inbound sales, business development, account management, or a customer-facing role.
• Strong consultative questioning skills and the ability to understand customer requirements and identify appropriate service solutions.
• Excellent spoken and written English, with the ability to communicate professionally with U.S. business customers.
• Strong telephone communication, written communication, follow-up, and organizational skills.
• Ability to learn service offerings, customer segments, pricing rules, serviceability requirements, and basic waste-stream terminology.
• Experience using CRM systems and Microsoft Office applications.
• Strong attention to detail when documenting customer requirements, preparing quotes, and maintaining sales records.
• Ability to work a schedule aligned primarily with U.S. Eastern Time.

Preferred skills/expertise

• Business-to-business (B2B) experience in healthcare, waste management, logistics, field services, environmental services, or other regulated industries.
• Experience quoting recurring services, equipment or supplies, multi-location accounts, or contract-based services.
• Experience working with marketing-generated leads and following defined sales stages and pipeline management processes.
• Familiarity with regulated medical waste, sharps, pharmaceutical waste, hazardous waste, shredding, mail-back services, or compliance training.
• Experience coordinating with Operations, Compliance, Billing, Customer Service, or Implementation teams to support customer onboarding and service delivery.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit MicroSourcing.