INR Collections Specialist - Insurance AR (PH)

Abbott Laboratories; Taguig; On-site; PHP 180,000 - 240,000; Full time

Job summary

Abbott Laboratories in Philippines, Taguig, is seeking a Collections Representative to support INR and VAD Revenue Cycle by handling insurance follow-up and denial issues to ensure accurate reimbursement.

You will liaise between insurance companies, patients, and internal departments to support accounts receivable, aging accounts, and cash collection goals while providing exceptional customer service.

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• Experience: Level I (1–3 years) or Level II (3–5 years).
• Excellent verbal and written communication with customers.
• Strong computer proficiency: Word, Excel, Outlook.
• Ability to work under pressure and meet deadlines.
• Ability to work independently and follow instructions.

Responsibilities

• Research and resolve payment discrepancies.
• Review A/R aging reports and explain past-due balances to management.
• Work aged accounts on assigned payers and prioritize timely filing denials.
• Identify account issues and trends and recommend resolutions.
• Escalate exhausted appeal efforts and initiate payer appeals following established guidelines.
• Prepare write-off requests for uncollectible balances and analyze A/R issues to improve efficiency.
• Document accurate account notes and maintain clear, concise, and professional correspondence.
• Maintain positive communication with payer representatives and navigate payer websites to support collection efforts.
• Provide training, guidance, and support to team members as directed by management.
• Utilize strong communication, customer service, judgment, and problem-solving skills while handling confidential information.

Job description

Abbott Laboratories in Philippines, Taguig, is seeking a Collections Representative to support INR and VAD Revenue Cycle by handling insurance follow-up and denial issues to ensure accurate reimbursement.

You will liaise between insurance companies, patients, and internal departments to support accounts receivable, aging accounts, and cash collection goals while providing exceptional customer service.