Innovation & Transformation Leader

Concentrix Daksh Services Philippines Corporation; Quezon City; Sur place; PHP 900 000 - 1 300 000; Plein temps

Résumé du poste

Concentrix in Quezon City is seeking a Manager, Transformation to drive Innovation initiatives and optimize client operations. You will map customer journeys, assess processes, and propose automation tools for improvements, while leading ideation sessions with the account and client.

The role emphasizes high visibility in client and internal meetings, with training on Automation, Roots, and Six Sigma to uplift performance.

Qualifications

• Innovation Leadership
• Strategic Visibility
• Process Optimization
• Best Practices and Training:

Responsabilités

• Drive, deliver, and deploy various Innovation Initiatives
• Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits
• Provide end to end assessments and customer journey map to streamline the process and propose the applicable automation tools and process improvement
• Lead ideation sessions with the account and co-innovation with the client
• Replicate best practices applicable to the account
• Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvement of any Hypercare status
• Provide awareness and/or trainings on Automation, Roots, and Six Sigma

Description du poste

Concentrix in Quezon City is seeking a Manager, Transformation to drive Innovation initiatives and optimize client operations. You will map customer journeys, assess processes, and propose automation tools for improvements, while leading ideation sessions with the account and client.

The role emphasizes high visibility in client and internal meetings, with training on Automation, Roots, and Six Sigma to uplift performance.