Infra Tech Support Specialist - First-Line Incidents

8006 Accenture Inc Company; Cebu City; In loco; PHP 279.000 - 424.000; Tempo pieno

Descrizione del lavoro

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.

Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong

Competenze

• Delivers first-level support for customer and system incidents.
• Interacts with technologists and service teams to resolve requests.

Mansioni

• Provide first level of support for customer and system incidents.
• Coordinate, investigate and document incidents.
• Diagnose issues at a basic level and escalate when needed.
• Maintain documentation and ensure customer satisfaction.

Descrizione del lavoro

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.

Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong