Information Technology Support Specialist

PCCW GLOBAL Limited; Metro Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

PCCW Global Limited in Manila, Philippines, is seeking an IT Support Specialist to provide second-line IT support for end-users across the Americas, including hardware deployment and system administration, while ensuring IT assets stay secure and up-to-date.

The role requires night shifts to align with US time zones, with responsibilities spanning documentation, problem solving, and project support. Candidates should have a degree in computer science and strong English communication skills.

Qualifications

• Degree in Computer Science or related discipline.
• Strong LAN/WAN, VPN and SD-WAN knowledge.
• Experience with Linux/Unix and Windows Server environments.
• Familiarity with Apple computers and common collaboration tools.
• Knowledge of OpenLDAP, Postfix, Google Workspace, JumpCloud, Saviynt and Zoom.

Responsibilities

• Report to the Regional IT Manager and cover the Americas regions for IT support.
• Prepare, inventory and deploy end-users laptops/workstations across Europe.
• Perform system administration and provide second line user support.
• Be responsible for the good working of end-user IT assets in Europe region.
• Diagnose & document hardware & software problems (building a knowledge base).
• Use problem-solving skills to fix immediate hardware/software problems and define long-term solutions.
• Assist the IT Manager to implement corporate IT projects.
• Application and user account/profile administration.
• Prepare relevant documentation and production changes.
• Improve security on/out the IT network.
• Maintain hardware/software inventory and local system configuration.
• Pro-active actions on services and bottlenecks.
• Implement projects to meet requirements and standards.
• Provide skill transfers to other team members.
• Act as main onsite engineer in charge of Herndon Office in USA for end-users.

Skills

LAN/WAN

VPN

SD-WAN

Linux/Unix

Windows Server

Apple OSX

OpenLDAP

Postfix

Google Workspace

JumpCloud

Saviynt

Zoom

English

Troubleshooting

Multi-tasking

Education

Bachelor's degree in Computer Science or related

Job description

PCCW Global is a leading international communications service provider, offering the latest mobility, voice and data solutions to multinational enterprises, telecommunications partners, cloud and application service providers. With a network footprint reaching over 3,000 cities in 160+ countries across 5 continents, our truly global coverage combined with local on-the-ground knowledge has helped us build best-in-class global connections linking Africa, the Americas, Asia Pacific, Europe and the Middle East.

Job title: IT Support Specialist

This role is required to work US Timezone so will be night shifts..

Responsibilities:

• Report to the Regional IT Manager and cover the Americas regions for IT support.
• Prepare, inventory and deploy end-users laptops/workstations across Europe.
• Perform system administration and provide second line user support.
• Be responsible of the good working of end-user IT assets in Europe region.
• Diagnose & document hardware & software problems (building a knowledge base)
• Use problem-solving skills to fix immediate hardware/software problems as well as to define long term problem solutions.
• Assist the IT Manager to implement corporate IT projects
• Application and user account/profile administration
• Prepare relevant documentation and production changes
• Improve security on/out the IT network
• Constant hardware/software inventory update and maintain local system configuration.
• Perform pro-active actions on all services and identify possible blocking points & bottlenecks.
• Implement projects to meet requirements and standards in a timely and professional manner.
• Provide skill transfers to other team members.
• Performs miscellaneous job-related duties as assigned.
• Act as the main onsite engineer in charge of the Herndon Office in USA for all end-users

Requirements:

• Degree in Computer Science or related discipline.
• Fast learner, team player.
• Extensive knowledge of LAN/WAN technology, VPN, SD WAN, etc.
• Basic knowledge on Linux/Unix OS (Centos/RedHat) & Windows 2016+ server.
• Good knowledge on Apple computers.
• Basic knowledge in open source solutions (Open LDAP, Postfix, …)
• Knowledge about Google Workspace, JumpCloud, Saviynt, Zoom.
• Able to provide technical solutions and alternatives from high level requirements
• Able to complete task at a timely manner
• Strong trouble-shooting and problem solving skills.
• Proven ability to keep track of multiple tasks and projects at once.
• Strong written and verbal communication in English
• Independent, mature, initiative and is able to produce high quality deliverables under tight schedule.
• Ability to work effectively and accurately under pressure and to work in continually changing environments.