Information Technology Network Manager

Infosys BPM Philippines; Muntinlupa; On-site; PHP 1,000,000 - 1,700,000; Full time

Benefits offered by this job

HMO for employee & dependents

Quarterly performance bonus

Career development opportunities

Job summary

Infosys BPM Philippines seeks an experienced Network Operations Manager to lead a team supporting a high-traffic enterprise network. The role focuses on Cisco routing, security, audits, and operational excellence. You will guide design, deployment, and 24x7 support while coordinating with internal teams, vendors, and clients.

The ideal candidate brings strong leadership, ITIL knowledge, and proven capabilities in managing complex network environments and audit programs.

Qualifications

• Bachelor's degree in Network Administration, Information Technology, Computer Science or related field.
• 8–15 years of experience in network operations within enterprise environments.
• CCNA and/or CCNP certifications are preferred.

Responsibilities

• Lead and mentor a team of network engineers supporting Cisco infrastructure.
• Ensure network performance, security compliance, and audit readiness.
• Manage audits with internal, external teams and client stakeholders.
• Oversee configuration, troubleshooting, and maintenance of enterprise networks.
• Drive capacity planning, upgrades, and technology refresh initiatives.

Skills

Cisco networking

Security technologies

Team leadership

Stakeholder management

ITIL processes

Network reporting

Education

Bachelor's degree in Network Administration, IT, CS

Tools

Proxy infrastructure

Checkpoint firewall

Cisco routing & switching

Job description

We are seeking an experienced Network Operations Manager / Network Lead to manage and lead a team of network engineers supporting a high-traffic, enterprise network environment. This role requires deep expertise in Cisco networking and security technologies, strong people management skills, and the ability to engage effectively with internal and external stakeholders.

The ideal candidate will be responsible for ensuring network performance, security compliance, audit readiness, and operational excellence, while leading teams working on the design, deployment, and support of Cisco-based infrastructure.

Key Responsibilities

Team & Stakeholder Management

• Lead, mentor, and manage a team of network engineers supporting Cisco network infrastructure.
• Provide technical guidance, performance oversight, and escalation support.
• Manage ongoing engagement with internal teams, external vendors, and client stakeholders.
• Ensure high service quality, SLA adherence, and effective issue resolution.

Network Operations & Technical Leadership

• Oversee configuration, troubleshooting, and maintenance of enterprise network infrastructure.
• Strong hands‑on knowledge of Cisco routing and switching.
• Experience with installation, configuration, and support of:
• IPS
• Routers & Switches
• Working knowledge and experience with Proxy infrastructure and Checkpoint firewall management.

Security Compliance & Audit Management

• Own and manage internal, external, and client-driven audits.
• Ensure continuous network security and compliance through:
• Security patch management
• Access control enforcement
• Maintenance of network security standards and guidelines
• Identify, track, and mitigate audit risks and findings in a timely manner.

Network Performance & Reporting

• Assess and monitor network performance against business requirements.
• Prepare and present network performance, capacity, and availability reports.
• Drive network planning activities, including:
• Capacity planning
• Hardware/software upgrades
• Technology refresh and replacement strategies

ITIL Process & Operational Governance

• Ensure adherence to ITIL best practices, including:
• Change Management
• Capacity Management
• Oversee and participate in disaster recovery (DR) operations and testing.

Availability & Support

• Provide 24x7 support availability, including nights and weekends as required.
• Support US business hours and participate in on-call and escalation rotations.
• Handle high‑severity incidents with strong problem‑solving and decision‑making skills.

Documentation & Knowledge Management

• Ensure creation and maintenance of:
• Network diagrams
• Operational runbooks
• Standard operating procedures (SOPs)
• Maintain accurate documentation to support design, planning, and operational continuity.

Education & Experience

• Bachelor’s degree in Network Administration, Information Technology, Computer Science, or a related field.
• 8-15 years of overall experience in network operations, with strong exposure to enterprise environments.
• Proven experience in team leadership or people management roles.

Mandatory Certifications

• Cisco Certified Network Associate (CCNA) and/or
• Cisco Certified Network Professional (CCNP)
• Strong leadership and team management capability.
• Excellent client and stakeholder management skills.
• Advanced knowledge of Cisco networking and security technologies.
• Experience with Proxy solutions and Checkpoint firewalls.
• Strong understanding of ITIL processes and audit/compliance requirements.
• Excellent communication, analytical, and problem‑solving skills.
• Ability to work under pressure in a 24x7, business-critical environment.

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.