Information Security Engineer - Security Control Validation

TTEC; Pasay; Remote; PHP 650,000 - 950,000; Full time

Job summary

TTEC is seeking an Information Security Engineer to work remotely from Metro Manila, Philippines. You will maintain security standards, monitor tools, and collaborate with IT and engineering teams to strengthen our security posture across cloud and on-prem environments.

Ideal candidates have 2+ years in security tool management (EDR, SIEM, DLP, PAM) and strong fundamentals in networks, firewalls, and operating systems. A proactive, detail-oriented approach and clear communication are essential.

Qualifications

• Minimum 2 years of experience maintaining and supporting a security application or tool such as EDR, DLP, SIEM or PAM.
• Strong knowledge of information security principles, networks, firewalls, and operating systems.
• Ability to provide technical guidance, recommendations, and analysis to management and other technical specialists.

Responsibilities

• Maintain and support security standards to reduce risk of data loss and incidents.
• Monitor security tools and remediate issues in a timely manner.
• Collaborate with Information Security, IT Operations, and Engineering teams to strengthen security posture.

Skills

EDR

DLP

SIEM

PAM

Network security

Firewall

Analytical skills

Tools

EDR platform

SIEM platform

PAM tooling

Job description

Job Description:

Your potential has a place here with TTEC’s award-winning employment experience. As an Information Security Engineer working remotely in Metro Manila Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!

What You’ll Do

• Maintain TTEC’s Information Security standards to reduce risk related to data loss and security incidents.
• Monitor security tools to ensure they are operating effectively, and take corrective action to remediate agent or system issues as needed.
• Maintain and support security capabilities to ensure partner teams have reliable tools to monitor, detect, and protect the environment
• Collaborate with Information Security, IT Operations, and Engineering teams to support issue resolution and strengthen security posture.
• Work with partner teams to troubleshoot, resolve, and optimize security tooling and related services.
• Create, track, and manage tickets to resolution; validate remediation and elevate issues when required.
• Support network security operations and contribute to the implementation of new technologies and enhancements to strengthen our overall security capabilities.
• Develop and maintain procedures, and internal team documentation to improve consistency and operational efficiency.
• Support network security operations when required and to strengthen our overall security capabilities.
• Provide backup support during urgent or emergency situations to ensure continuity of security operations

During a Typical Day, You’ll

• Proactively monitor cloud and on-premise environments to identify potential security concerns
• Respond to alerts, incidents, and service requests by troubleshooting issues and driving them through to resolution
• Execute scheduled changes and maintenance activities, while reviewing and validating changes performed by others
• Analyze trends and system behavior to recognize and address emerging risks or recurring problems
• Engage with cross-functional teams to better understand the systems and environments you support
• Communicate effectively with stakeholders regarding incidents, changes, updates, and progress
• Document findings, update runbooks, and create or refine internal procedures to support consistent operations
• Provide guidance, support, and knowledge sharing to team members on tools, processes, and best practices
• Continuously build familiarity with the environment, tooling, and security landscape to improve operational effectiveness

What You Bring To The Role

• Minimum 2 years experience maintaining and supporting a Security application/tool. EDR, DLP, SIEM or PAM experience preferred.
• Knowledge of information security principles, concepts, practices.
• Knowledge of networks, firewalls, and operating systems.
• Ability to provide technical advice, guidance, and recommendations to management and other technical specialists on critical information technology security issues.
• Strong analytical skills and able to collate and interpret data from various sources.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vistas and for you to bring value to the table in your own unique way.

Primary Location

PH-National Capital-Pasay City, Metro Manila