Information Security Engineer - Security Control Validation

TeleTech Holdings, Inc.; Pasay; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Paid time off

Wellness benefits

Tuition reimbursement

Performance bonus opportunities

Job summary

TeleTech Holdings, Inc. is looking for an Information Security Engineer focused on Security Control Validation. The role involves maintaining TTEC’s information security standards, monitoring security tools, and collaborating with IT and engineering teams to support issue resolution.

With a minimum of 2 years of experience required in managing security applications, this position offers a supportive and inclusive culture, focusing on career development, compensation packages, and wellness benefits.

Qualifications

• Minimum 2 years experience maintaining and supporting a Security application/tool.
• Knowledge of information security principles, concepts, practices.
• Ability to provide technical advice and recommendations on security issues.

Responsibilities

• Maintain TTEC’s Information Security standards.
• Monitor security tools and take corrective action as needed.
• Collaborate with IT Operations and Engineering teams.
• Develop and maintain procedures and internal documentation.

Skills

Security application/tool management

Information security principles

Network and firewall knowledge

Analytical skills

Tools

EDR

DLP

SIEM

PAM

Job description

Job Description - Information Security Engineer - Security Control Validation (04CPP)

Information Security Engineer - Security Control Validation

What You’ll Do

Maintain TTEC’s Information Security standards to reduce risk related to data loss and security incidents.

Monitor security tools to ensure they are operating effectively, and take corrective action to remediate agent or system issues as needed.

Maintain and support security capabilities to ensure partner teams have reliable tools to monitor, detect, and protect the environment.

Collaborate with Information Security, IT Operations, and Engineering teams to support issue resolution and strengthen security posture.

Work with partner teams to troubleshoot, resolve, and optimize security tooling and related services; create, track, and manage tickets to resolution; validate remediation and elevate issues when required.

Support network security operations and contribute to the implementation of new technologies and enhancements to strengthen our overall security capabilities.

Develop and maintain procedures and internal team documentation to improve consistency and operational efficiency.

Provide backup support during urgent or emergency situations to ensure continuity of security operations.

During a Typical Day, You’ll

• Proactively monitor cloud and on‑premise environments to identify potential security concerns.
• Respond to alerts, incidents, and service requests by troubleshooting issues and driving them through to resolution.
• Execute scheduled changes and maintenance activities, while reviewing and validating changes performed by others.
• Analyze trends and system behavior to recognize and address emerging risks or recurring problems.
• Engage with cross‑functional teams to better understand the systems and environments you support.
• Communicate effectively with stakeholders regarding incidents, changes, updates, and progress.
• Document findings, update runbooks, and create or refine internal procedures to support consistent operations.
• Provide guidance, support, and knowledge sharing to team members on tools, processes, and best practices.
• Continuously build familiarity with the environment, tooling, and security landscape to improve operational effectiveness.

What You Bring to the Role

• Minimum 2 years experience maintaining and supporting a Security application/tool. EDR, DLP, SIEM or PAM experience preferred.
• Knowledge of information security principles, concepts, practices.
• Knowledge of networks, firewalls, and operating systems.
• Ability to provide technical advice, guidance, and recommendations to management and other technical specialists on critical information technology security issues.
• Strong analytical skills and ability to collate and interpret data from various sources.

What You Can Expect

• Supportive of your career and professional development.
• An inclusive culture and community‑minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Paid time off, wellness and healthcare benefits.
• Great compensation package, performance bonus opportunities, tuition reimbursement and other benefits.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspectives and for you to bring value to the table in your unique way.