Incident Response Analyst — AI Security Expert

Check Point Software; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Check Point Software in the Philippines is seeking a seasoned technical support engineer to protect endpoints across Windows, macOS, and Linux. You’ll troubleshoot, perform deep-dive analysis, and resolve complex incidents while documenting steps for knowledge sharing.

Collaborating with Support, QA, R&D, and Product Management, you will drive rapid resolutions, identify recurring issues, and contribute to improvements. This role offers growth with a global leader in AI-driven security.

Qualifications

• 3+ years in technical support, endpoint administration or troubleshooting.
• Experience in incident response and forensic analysis.
• Ability to create clear incident reports describing compromise vectors and attacker methods.
• Strong OS troubleshooting across Windows/macOS/Linux with relevant tools.
• Familiarity with cloud platforms (Azure, AWS) and directory services.
• Understanding of threat prevention tools and SIEM integration.
• Knowledge of hardware components and MDM/UEM platforms.
• Experience with ServiceNow or Salesforce ticketing systems.
• Ability to manage multiple cases under tight deadlines.

Responsibilities

• Troubleshoot and resolve endpoint installation, configuration, connectivity, and performance issues across Windows, macOS, and Linux environments.
• Perform deep-dive analysis using system logs, traces, and debug data to identify root causes.
• Document all reported issues, diagnostic steps, and resolutions in the ticketing system for knowledge sharing and trend analysis.
• Escalate unresolved or complex cases to Tier 3 Engineering or R&D teams with detailed findings and replication steps.
• Proactively identify recurring problems and recommend product or process improvements to reduce break/fix volume.
• Collaborate with internal teams (Support, QA, R&D, Product Management) to drive rapid resolution of high-impact incidents.
• Maintain high standards of communication with customers, ensuring timely status updates and clear explanations of findings and solution.

Skills

Endpoint troubleshooting

Incident response

Forensic analysis

OS troubleshooting

Cloud platforms

SIEM integration

MDM/UEM knowledge

Ticketing systems

Communication skills

Multi-tasking

Education

Bachelor's degree in Computer Science / IT / Cybersecurity or related field

Tools

Wireshark

Windows debugging

Active Directory / EntraID

ServiceNow

Salesforce

PowerShell

Python

SQL

Job description

Check Point Software in the Philippines is seeking a seasoned technical support engineer to protect endpoints across Windows, macOS, and Linux. You’ll troubleshoot, perform deep-dive analysis, and resolve complex incidents while documenting steps for knowledge sharing.

Collaborating with Support, QA, R&D, and Product Management, you will drive rapid resolutions, identify recurring issues, and contribute to improvements. This role offers growth with a global leader in AI-driven security.