Business Process Analyst - Multiple Sites

Optum Philippines; Makati; On-site; PHP 520,000 - 800,000; Full time

Job summary

Optum Philippines is seeking a Business Process Analyst to analyze incentive pay-for-performance outcomes, ensure data-driven insights, and support reliable process execution across a global employee population. You will partner with stakeholders to identify trends, perform root-cause analysis, and drive improvements that enhance accuracy, timelines, and the employee and leader experience.

This role requires attention to detail, translating data into actionable recommendations, and comfort

Qualifications

• Undergraduate degree or equivalent experience
• 1-2 years HR or compensation experience
• Experience analyzing data sets to identify trends and root causes
• Strong critical thinking and problem-solving with data insights
• Ability to manage work independently and track deliverables
• 2+ years of customer-facing written communications with empathy and clarity
• Advanced Microsoft Excel skills for data manipulation and pivot tables
• Experience using Microsoft PowerPoint
• Strong organizational and time management skills
• Ability to understand complex processes and systems

Responsibilities

• Analyze incentive compensation processes to identify inefficiencies and opportunities for standardization
• Perform root cause analysis on data issues and guide implementation of improvements
• Monitor process performance and escalate patterns needing resolution
• Partner with developers and stakeholders to analyze processes and enable scalable solutions
• Validate data monthly/quarterly and deliver insights with clear recommendations
• Contribute to tools, controls, and workflows for high-quality process execution
• Execute core incentive processes with accuracy and timeliness
• Support onboarding, training, and change-related activities
• Assist with audits, compliance, and remediation efforts

Skills

Data analysis

Excel

PowerPoint

Stakeholder communication

Root cause analysis

Education

Undergraduate degree or equivalent experience

Tools

Varicent

Excel

PowerPoint

Job description

The Business Process Analyst guides Optum business divisions by analyzing and reporting on pay-for performance incentive outcomes across a global employee population. This role operates in a high volume, highly regulated environment and is responsible for ensuring accurate, data-driven insights alongside reliable process execution.

The Business Process Analyst evaluates process performance, identifies data trends and root causes of issues, and partners with stakeholders to implement improvements that enhance accuracy, timelines, and the overall employee and leader experience. This role combines data analysis, reporting, and analytical problem-solving with a strong understanding of process execution, requiring attention to detail, independent thinking, and the ability to translate data into actionable insights.

We seek a collaborative team player who takes ownership of navigating complex obstacles and incomplete information while ensuring deadlines are met or exceeded. Additional success traits include solid critical thinking skills, perseverance and resourcefulness, a sound process for tracking and completing deliverables, and comfort with ambiguity in a high growth environment, and the technical aptitude to learn new systems quickly, validate outputs, and take ownership of data quality and outcomes.

Position Responsibilities

Process Analysis & Improvement

• Analyze incentive compensation processes to identify inefficiencies, defects, and opportunities for standardization
• Perform root cause analysis on data issues, payment discrepancies, and recurring errors * Recommend and help shape implementation of process improvements to reduce rework and improve quality
• Monitor process performance and identify patterns or trends requiring escalation or resolution
• Partner with developers, consultants, and stakeholders to analyze processes, validate solutions, and guide implementation through enablement of scalable improvements

Data Validation & Insight Generation

• Validate monthly and quarterly incentive data to ensure accuracy and completeness
• Develop and deliver reporting that highlights trends, anomalies, and key performance insights
• Identify risks and patterns within large data sets and translate findings into actionable recommendations
• Contribute to the development of tools, controls, and workflows that enable scalable, high-quality process execution

Stakeholder Partnership & Issue Resolution

• Partner with program consultants and business stakeholders to resolve data and process issues
• Manage inquiries by identifying underlying issues and driving resolution
• Communicate findings and recommendations clearly to both technical and non-technical audiences
• Appropriately escalat

Process Execution & Operational Support

• Execute core incentive processes with a high degree of accuracy, accountability, and timeliness
• Maintain documentation, templates, and process standards to support consistency and scalability
• Support onboarding, training, and change-related activities for process updates
• Contribute to audit, compliance, and remediation efforts as needed

Required Qualifications

• Undergraduate degree or equivalent experience
• 1-2 Years HR or Compensation experience
• Experience analyzing data sets to identify trends, anomalies, and root causes
• Strong critical thinking and problem-solving skills with the ability to translate data into insights
• Demonstrated ability to manage work independently and track deliverables accurately
• 2+ years of customer-facing written communications skills including empathy and clarity * Advanced Microsoft Excel skills (e.g., data manipulation, pivot tables, analysis)
• Experience using Microsoft PowerPoint
• Strong organizational, time management, and prioritization skills
• Ability to understand and navigate complex processes and systems

Preferred Qualifications

• Experience with incentive compensation processes or Incentive Compensation Management (ICM) tools (e.g., Varicent)
• Experience with reporting, dashboards, or data visualization tools
• Experience with process mapping, workflow documentation, or continuous improvement concepts (e.g., Lean)
• Experience working in a high-volume, data-driven, or highly regulated environment
• Ability to independently learn and navigate complex systems, validate outputs, and self-audit work for accuracy

At UnitedHealth Group, we're more than 260,000 strong, moving fast and shifting gears to outpace the rate of change that's sweeping through health care around the globe. Come join us and challenge yourself to reach a new level. One that becomes your life's best work.SM

Careers with Optum.

Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.