In House Collection Associate

Toyota Financial Services Philippines Corporation; Makati; On-site; PHP 300,000 - 460,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid training

Promotion opportunities

Company events

Staff meals provided

Company Christmas gift

Job summary

Toyota Financial Services Philippines Corporation is seeking a knowledgeable collection associate to manage in-house follow-ups for 1–30 days past due and negotiate settlements. You will handle walk-in inquiries, document notes, and keep client profiles updated while guiding customers toward timely payments and compliant resolutions.

The role requires a bachelor's degree in business/marketing/communications, strong communication and problem-solving skills, and willingness to work onsite at

Qualifications

• Bachelor's degree in Business Administration, Marketing or Communications or related courses.
• Active listening, problem solving, customer service skills.
• Written and oral communication skills.
• Willing to work onsite at Makati Head Office.

Responsibilities

• Handles and monitors in-house collection follow-up bucket of 1-30 days past due.
• Negotiates settlement or promise to pay date from past due accounts; advises and counsels clients then recommends actions.
• Handles in-house collection inquiries of walk-in clients; discusses and explains comprehensively to clients all necessary information.
• Documents follow-up notes and updates clients’ profile.
• Prepares input sheets for adjustments and posting of payment and pay-offs.
• Prepares entries of redeposits of returned checks.
• Analyzes client profile, computes payment dues and prepares order of payment to cashier.
• Obtains complete and updated information of clients’ credit record; reconciles ledger and payment dues.
• Performs other job-related duties as assigned.

Skills

Active listening

Problem solving

Customer service

Written communication

Oral communication

Education

Bachelor's degree in Business Administration, Marketing or Communications

Job description

Job description:

• Handles and monitors in-house collection follow-up bucket of 1-30 days past due.

• Negotiates settlement or promise to pay date from past due accounts; advises and counsels clients then recommends actions.

• Handles in-house collection inquiries of walk-in clients; discusses and explains comprehensively to clients all necessary information.

• Documents follow-up notes and updates clients’ profile

• Prepares input sheets for adjustments and posting of payment and pay-offs.

• Prepares entries of redeposits of returned checks.

• Analyzes client profile, computes payment dues and prepares order of payment to cashier.

• Obtains complete and updated information of clients’ credit record; reconciles ledger and payment dues.

• Performs other job-related duties as assigned.

QUALIFICATIONS:

• Graduate of a bachelor's degree in Business Administration, Marketing or Communications, and other related courses

• With active listening skills, problem solving skills, customer service

• Written and Oral Communication Skills

• Willing to work onsite (Makati Head Office).

Job Types: Full-time, Permanent

Benefits:

• Additional leave

• Company Christmas gift

• Company events

• Health insurance

• Life insurance

• Opportunities for promotion

• Paid training

• Pay raise

• Promotion to permanent employee

• Staff meals provided

Work Location: In person