Implementation Analyst, Client Configuration (Spanish Speaking)

Visa; Pasay; On-site; PHP 600,000 - 800,000; Full time

Job summary

Visa is a world leader in payments technology, delivering configuration and implementation support to client programs across multiple regions. The role focuses on managing standard configuration requests, coordinating with clients and internal teams, and ensuring accurate, timely setup of new card programs and updates.

The Analyst will work independently with moderate guidance, participate in client calls, and provide fast problem resolution with audit-compliant tasks and clear communications to

Qualifications

• Analytical mindset with curiosity about payments and client-focused delivery.
• Bachelor's degree in Business, Finance, CS, or IT or equivalent.
• Proficient in MS Office tools (Outlook, Teams, Excel, PowerPoint, Word).
• Excellent time management and organizational skills.
• Strong verbal, written, and interpersonal communication.

Responsibilities

• Provide implementation and configuration support to Visa clients and regions.
• Manage standard types of configuration requests for client initiatives.
• Meet deadlines through workload prioritization and effective planning.
• Coordinate with clients and internal stakeholders to set up new card programs and updates.
• Review and ensure completeness of each configuration request, flag discrepancies.

Skills

Analytical

Payments knowledge

Client-focused

Time management

Education

Bachelor's degree

Tools

MS Office

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

Job Description

Team Summary:

Client Services provides industry-leading operational support to Visa's clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development, and successful deployment of Visa products and services, enabling our client-facing teams to deliver and scale new products, services, and initiatives into the market.

What a Configuration Analyst does at Visa:

An Implementations Analyst focused on Configurations is a client-facing individual contributor responsible for managing standard configuration activities along with identifying and resolving issues of low to mid complexity. This position is at a professional level and requires an individual to work independently while receiving moderate guidance.

In this role, you are expected to:

• Provide implementation and configuration support to assigned Visa clients and/or support to assigned countries/regions.
• Manage standard types of configuration requests in support of client and Visa initiatives.
• Meet deadlines through effective management of workload and prioritization.
• Coordinate directly with clients or via internal stakeholders to understand program set-up requirements and manage steps required to support all new card program installations, processor conversions, and updates to existing programs without customer impact.
• Review, research, analyze, and configure each client configuration request in detail to ensure completeness and accuracy. Highlight discrepancies, inconsistences, and incomplete information to the client or internal requestor.
• Participate in calls associated with client configurations with internal stakeholders and / or clients.
• Accurately complete configuration tasks, adhering to all audit requirements and performing correct billing.
• Provide fast problem resolution support for production and testing configuration changes, provide out-of-hours support according to a rota, and report and triage root cause and process improvements to improve the service we deliver.
• Facilitate standard emergency requests and coordinate internal resources (i.e. real time changes with network operations).
• Review and approve other team members' configuration changes.
• Provide responsive, accurate, and timely communications to internal and external stakeholders.
• Build and enhance positive working relationships with Visa clients and internal stakeholders (i.e. Client Success Management, Client Implementation, & Testing).
• Contribute to the maintenance and improvement of team processes and procedures.

Why this is important to Visa:

The Analyst (individual contributor) develops configuration expertise in the overall set-up of client programs from a business, client, and technical perspective within Visa. Clients include financial institutions, third-party processors, and non-traditional Fintech clients. This role is responsible for providing functional and technical consultative support to internal and external stakeholders for low- to mid-complexity programs, projects, and other implementation activities for clients.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

We are looking for an individual who is analytical and has a curiosity about payments, is results-driven and is client-focused.

As a candidate, you should have:

• A minimum of 5+ years equivalent experience in a customer support role in software or in financial or information services.
• Bachelor's degree in Business, Finance, Computer Science, or Information Technology, or equivalent qualification.
• Experience using standard MS Office tools (e.g. Outlook, Teams, Excel, PowerPoint, Word, etc.).
• Excellent time management, organisation, and planning skills
• Excellent verbal, written, and interpersonal skills.
• Ability to articulate te