Multichannel Banking Support Analyst

ING; Manila; On-site; PHP 240,000 - 480,000; Full time

Benefits offered by this job

Professional development

Global exposure

Diverse workplace

Job summary

ING Hubs Philippines is seeking a Customer Loyalty Member III (Analyst) to help customers move forward with confidence across banking channels. You’ll handle inquiries, process requests, and ensure interactions reflect ING’s commitment to service excellence.

You’ll work in a dynamic environment where collaboration, adaptability, and ownership are valued. Join a global digital banking organization with opportunities for growth and development.

Qualifications

• We’re looking for customer-focused individuals with strong English communication skills.
• Excellent analytical and problem-solving abilities are essential.
• Good organizational skills and the ability to meet deadlines in a fast-paced environment.
• Willingness to learn new processes and systems and to collaborate with others.

Responsibilities

• Provide expert support across chat, voice, video, email, and messaging channels.
• Handle inquiries, requests, and complaints from start to resolution.
• Process banking transactions and customer requests accurately per policies.
• Identify opportunities to improve service quality and customer satisfaction.
• Collaborate with colleagues to meet team goals and service levels.
• Cross-skill across processes and channels as business needs evolve.
• Uphold risk, compliance, and operational standards in every interaction.

Skills

Customer focus

English proficiency

Analytical skills

Organizational skills

MS Office

Adaptability

Team collaboration

Shift flexibility

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

ING Hubs Philippines is seeking a Customer Loyalty Member III (Analyst) to help customers move forward with confidence across banking channels. You’ll handle inquiries, process requests, and ensure interactions reflect ING’s commitment to service excellence.

You’ll work in a dynamic environment where collaboration, adaptability, and ownership are valued. Join a global digital banking organization with opportunities for growth and development.