Immigration Case Production Specialist - High Impact

Boundless Immigration; Cebu City; On-site; PHP 520,000 - 780,000; Full time

Job summary

Boundless Immigration, a leader in family-based U.S. immigration services, is seeking a Case Production Specialist to help integrate Localyze and scale operations.

You will manage complex employment-based filings, collaborate with attorneys, and ensure high-quality, compliant casework. The role demands data-driven process improvements, strong English communication, and the ability to work across partners and internal teams in a fast-paced SAAS environment.

Qualifications

• Extensive experience in immigration filings and case management.
• Strong English written and verbal communication.
• Experience with data analysis and metrics to drive improvements.

Responsibilities

• Independently handle core immigration document preparation & submission in different phases
• Work with external partners, relocation providers, authorities, and internal stakeholders to gather information, coordinate services, follow up on open items, and help keep cases moving toward resolution
• Respond to questions, provide updates, and help guide talents through complex immigration and relocation processes
• Collaborate with Case Managers and attorneys to define, refine, and update applications, immigration filings, and Case Production Specialist playbooks, ensuring they reflect the latest best practices, regulatory updates, and legal strategies.
• Review and oversee quality/compliance on casework completed by document reviewers and drafters
• Serve as the escalation point for complex employment-based immigration issues, de-escalating attorney and client concerns with professionalism
• Support projects and initiatives that improve quality, efficiency, and customer satisfaction, and help drive process enhancements based on team metrics
• Attend and apply learnings from training sessions to keep casework aligned with current best practices
• Partner cross-functionally to resolve client issues and help implement scalable solutions
• Provide high-touch, white-glove support to corporate clients and stakeholders, especially in sensitive or escalated situations
• Take on additional responsibilities, projects, or process changes as assigned by management, in line with evolving business and case needs.

Skills

Process management

Project ownership

Data-driven decision making

Communication

Tools

Excel

Sigma

Confluence

Job description

Boundless Immigration, a leader in family-based U.S. immigration services, is seeking a Case Production Specialist to help integrate Localyze and scale operations.

You will manage complex employment-based filings, collaborate with attorneys, and ensure high-quality, compliant casework. The role demands data-driven process improvements, strong English communication, and the ability to work across partners and internal teams in a fast-paced SAAS environment.