Identity And Access Management Specialist - Cebu Manila

QBE Group Shared Services Centre; Cebu City; Sur place; PHP 500 000 - 900 000; Plein temps

Résumé du poste

QBE Group Shared Services Centre in Cebu City seeks an IAM professional to oversee global access controls, manage complex access requests, and support senior analysts and leaders. You will ensure least-privileged access, respond to security inquiries, and drive compliance across systems.

In this role, you will build strong cross-functional relationships, provide guidance on IT security, and generate accurate reporting to aid decision-making while minimising business disruption.

Qualifications

• A tertiary degree or equivalent combination of education and work experience.

Responsabilités

• Oversee global IAM processes and manage access requests.
• Maintain least privileged access aligned with job function.
• Respond to information security inquiries following ITIL guidelines.
• Ensure compliance with security policies and controls.
• Meet SLAs for JML and access requests.
• Build relationships with business customers to ensure service delivery.
• Provide guidance for IT security and user access activities.
• Analyze requests to ensure separation of duties.
• Produce accurate management information for reporting.
• Investigate access inquiries to minimise disruption.

Connaissances

IAM Operations

Identity and Access Management

Analytical Thinking

Critical Thinking

Customer Service

Decision Making

Problem Solving

Risk Management

Service Delivery

Stakeholder Management

Adaptability

Operating Systems

Managing Performance

Collaboration

Formation

Bachelor's degree or equivalent

Outils

Active Directory

RACF

Access Management Tools

Description du poste

Job Description:

Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to oversee and manage access controls for safeguarding QBE data and resources globally, by leading identity and access management processes. This includes handling complex access requests, supporting senior analysts and team leaders on projects, and engaging with customers at various levels, including senior leadership.

Responsibilities

• Manage demand through the global ticket and request management tool to ensure effective queue management.
• Maintain least privileged access to QBE systems for joiners, movers, leavers (JML) and authorised users, ensuring access is in line with job function.
• Respond to information security and access-related questions and inquiries, ensuring adherence to defined service processes and ITIL best practice guidelines.
• Consistent compliance with defined controls, processes, and security policies.
• Timeliness and accuracy in handling JML and additional access requests, meeting defined SLAs.
• Build and maintain strong relationships with business customers to ensure service delivery meets expectations.
• Provide advice and guidance for IT security and user access-related activities.
• Independently analyse requests to ensure proper separation of duties and least privileged concept is applied.
• Produce accurate management information for effective reporting and decision-making.
• Investigate and resolve access-related inquiries, minimising business disruption.

Work Experience

Necessary Work Experience includes:

• Some relevant work experience.

Preferred Work Experience includes:

• Experience with identity and access management in a complex, fast-paced environment.
• Experience with Active Directory (AD), RACF, and other access management tools.
• Experience within financial services, preferably insurance industry.
• Experience working with outsourced service partners.

Qualifications

Necessary Qualifications include:

• A Tertiary Degree or an equivalent combination of education and work experience.

Travel Frequency

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands

General office jobs:Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills

Active Directory Software, Adaptability, Analytical Thinking, Critical Thinking, Customer Service, Decision Making, Identity and Access Management (IAM) Operations, Intentional collaboration, IT Security Operations, Managing performance, Operating Systems (OS), Problem Solving, Risk Management, Service Delivery, Stakeholder Management

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.