ICT Specialist

Terumo (Philippines) Corporation; Laguna; On-site; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Free Uniforms

Free Pre-Employment Medical Exam

Paid Initial Training

Shuttle Service Provided

Monthly Meal Allowance

Perfect Attendance Incentive

Company Events

Job summary

Terumo (Philippines) Corporation is seeking an IT Operations professional to oversee engineering support and ICT services, ensuring reliability and adherence to global standards. You will lead incident management and troubleshoot complex technical issues across network, server, and application infrastructure, driving timely, high-quality support within a manufacturing environment.

Fresh graduates may apply for entry-level roles; experienced candidates will drive operational excellence and

Qualifications

• Bachelor degree in a related IT field.
• 4–5 years in technical support or leadership in IT/tech support.
• Able to articulate and present complex plans to diverse audiences.
• Excellent problem-solving and multitasking skills.
• Caring customer service attitude and commitment to operational excellence.
• Fresh graduates may apply for entry-level positions.

Responsibilities

• Act as first contact for engineers and team leaders on technical issues.
• Oversee day-to-day operations and maintenance of critical components.
• Lead analysis and troubleshooting of network, server, and app infra issues.
• Create/modify support processes aligned with international standards.
• Respond to and resolve end-user complaints or escalations.
• Supervise technical operation activities for specific functions or teams.
• Collaborate with ICT leaders to plan and execute operational plans.
• Own project tasks and ensure timely completion.
• Facilitate scoping sessions to define solutions.
• Manage full project lifecycle from initiation to closure.

Skills

Problem solving

Multitasking

Communication

Customer service

Education

Bachelor of Science in Computer Engineering/Computer Science/Electronics and Communications Engineers or IT-related

Tools

ERP

Excel VBA Macro

Oracle/SQL

Data Analysis Certification

Microsoft SQL Server Certification

Job description

Company Profile

A subsidiary of Terumo Corporation, the “No. 1 Medical Device Manufacturer in Japan” with 20 factories and 79 sales branches supplying 150 countries globally. With the mission of contributing to society through healthcare, we produce our innovative products with strict quality assurance system and vast technological expertise, and we develop our employees with this “Global Competitiveness”.

With over a thousand employees who are part of a very open and collaborative environment. Here are Terumo (Philippines) Corporation, we foster a culture founded on our core values: respect, integrity, care, quality, and creativity.

Brief Statement of Duties / Work to be performed:

• Acts as the first point of contact for Engineer and Team Leader about technical issues, delivering timely and effective solutions to maintain productivity and system reliability

• Oversee the day-to-day operations, maintenance, and performance of critical function specific components or activities.

• Lead the analysis and troubleshooting of complex technical issues related to network, server, and application infrastructure.

• Create or modify support operations processes as needed, with objectives clearly defined and aligned with international standards.

• Respond to, manage, and recover from any end-user complaints or escalations by leveraging expert resources to resolve issues.

• Supervise technical operation activities related to specific function or designated team.

• Work closely with the ICT Group Leader /Supervisor/Manager in the planning and execution of operational plans, aligning with business direction and ICT strategy.

• Assume responsibility for project tasks and ensure they are completed in a timely fashion.

• Facilitate scoping sessions with the project team to define solutions.

• Manage the full project lifecycle: initiation, conception, planning, ideation, launch, execution, monitoring, closure, and presentation.

General Minimum Qualification/Requirements:

• 4-year degree college graduate of Bachelor of Science in Computer Engineering/Computer Science/Electronics and Communications Engineers or any IT related course.

• At least Four (4) to Five (5) years of experience in a Technical Support role, or in a leadership, supervisory, or senior/lead support role within an IT or technical support environment.

• Ability to articulate, explain and present complex plans to groups of varying technical understanding, and provide customers with consistent, proactive, professional, high quality, customer-oriented services.

• Excellent problem-solving and multitasking skills.

• Demonstrate a caring customer service attitude, a strong commitment to operational excellence and be able to display behaviors and a commitment to the organizations core value

• Fresh graduates are welcome to apply for an entry-level position

Specific requirements per function:

Application Management

• Hands-on Experience on ERP and Microsoft Excel VBA Macro

• Experience of any Programming Languages

• Experience of Oracle/SQL operation

• Experience of Data Analysis Certification

• Microsoft SQL Server Certification

Technical Operations:

• ITIL (processes for incident, problems, and change management.

• Knowledge of network security practices and anti-virus programs.

• Hands-on experience in Windows Server Operating Systems; along with Networking protocols, Active Directory and Backup systems.

• Experience of Server Room Monitoring and Cloud Service Operation

• Experience of Server Backup

• Experience in Virtual Machine

• Configuration and update

• Firewall/Internet

• Wi‑Fi/Access Point (Cisco)

User Management:

• Hands-on Experience as a support desk or helpdesk team leader

• Hands-on Experience in setting up laptops, mobile phones, printers - Setting Up Security function

• CompTIA A+ or CompTIA Security+ (Optional)

• SSCP (Systems Security Certified Practitioner)

Computer Systems Validation:

• Hands-on Experience in Documentations / QMS background

• Practical experience in manufacturing (especially medical devices/Help Care)

• With GAMP 5 Training Certification
  

Probationary Benefits:

• Free Uniforms

• Free Pre-Employment Medical Examination

• Paid Initial Training

• Shuttle Service Provided

• Monthly Meal Allowance

• Perfect Attendance Incentive

• Company Events