Customer Care Specialist

Hammerjack Pty Ltd

Philippines

On-site

PHP 223,000 - 357,000

Full time

45 hours ago

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Benefits offered by this job

HMO coverage

Yearly kick-off parties

Value awards

Career growth opportunities

Promotions

Job summary

Acquire Intelligence is seeking a Customer Care Representative to support assigned customers by phone and email, coordinate with account managers, and maintain accurate data updates. This onsite role in Ortigas requires night shift availability and a customer-first mindset to uphold a high-quality service experience.

You will drive customer satisfaction, handle inquiries, and contribute to cross-functional teamwork while meeting operational targets and embracing opportunities for continuous

Qualifications

1 year or more of customer service experience.
Completed at least 2 years of college education.
Excellent written and verbal English communication skills.
Computer and tech savvy.
Excellent understanding of US or North American culture and customers.

Responsibilities

Drive customer satisfaction by answering inquiries, coordinating with account managers, addressing pain points, and maintaining cohesive cross-functional communication.
Provide a full range of customer service to assigned clients by phone or email, ensuring high-quality, polite interactions.
Complete data entry in clients' programs accurately.
Meet and exceed targets set by Operations for different clients and projects.
Propose ideas for continuous improvement and be involved in problem solving.

Skills

Customer service

English fluency

Communication skills

Empathy

Education

College education

Job description

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Customer Care Representative

Onsite | Ortigas | Night Shift

Build meaningful customer relationships while helping resolve concerns and keep service delivery running smoothly.

As a Customer Care Representative, you'll support assigned customers through phone and email, coordinate with account managers, address customer pain points, complete accurate system updates, and contribute to a positive and consistent customer experience.

Company Overview

At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Why join the A-TEAM

Come for a career, stay for the fun!

Here’s What's Waiting For You

HMO coverage for you and your family
Epic Yearly Kick-Off Parties with major giveaways
Recognition through our Value Awards — we celebrate your wins
Real career growth with opportunities for internal promotions
Meaningful work with talented and supportive teams

Your Future Matters

900+ internal promotions every year
Access to 2,700+ leadership training courses

Extra Rewards Along The Way

14th Month Pay after 5 years of continuous service
Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy Work-life Balance

24 Paid Time-Off Credits annually, with leave credits convertible to cash
Paid Birthday Leave — celebrate your day your way

Role Snapshot

This role focuses on driving customer satisfaction by responding to inquiries, addressing customer pain points, coordinating with account managers, and maintaining cohesive cross-functional communication. You'll provide customer service through phone and email while completing accurate data entry, meeting operational targets, and contributing to continuous improvement.

What You’ll Do

Customer Service & Communication

Drive customer satisfaction by answering inquiries, coordinating with account managers, addressing pain points, and maintaining cohesive cross-functional communication.
Provide a full range of customer service to assigned clients by phone or email, including handling incoming and outgoing calls. Customer interactions should be of the highest quality, accurate, polite, and competent.

Customer Account & Data Support

Complete data entry in clients programs and perform other assigned tasks. Data entry tasks should be completed with account ownership, precision, and without mistakes.

Performance & Continuous Improvement

Be receptive to feedback and coaching from Team Leaders and other customer service representatives. Listen, ask questions, and enthusiastically implement the tools provided to improve the quality of your work.
Help keep motivation high by being supportive of your colleagues.
Meet and exceed targets set by Operations for different clients and projects.
Propose ideas for continuous improvement.
Meet or exceed all attendance minimums.
Be actively involved in problem solving and propose improvements to processes.

Business Support

Take on additional responsibilities as the needs of the business change and expand.

A Bit About You

1 year or more of customer service experience
Completed at least 2 years of college education
Computer and tech savvy
Excellent understanding of US or North American culture and customers, with the ability to empathize and connect with the customer
Excellent written and verbal English communication skills
Demonstrates the grit to be part of a growing team and recognizes opportunities to move up and contribute in a bigger role later on

Core Values

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values