IAM Operations Manager

Confidential Jobs; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Confidential Jobs seeks an experienced operations leader to drive service delivery and governance, optimizing processes through automation and best practices. You will oversee day-to-day operations and project delivery, partnering with stakeholders to ensure reliable performance and informed decision making.

The role requires deep IAM experience, strong data analysis capabilities with BI tools, and familiarity with Agile/Scrum methods; familiarity with AI tools and prompt engineering is a plus.

Qualifications

• 10 years of experience in business operations, operations management or service delivery.
• 10 years' experience with Identity Access Management.
• Experience designing and managing automated workflows using Microsoft Power Automate, preferably with certification.
• Strong experience in data analysis and service reporting tools such as Power BI, Alteryx, Tableau or Splunk.
• Knowledge of service management platforms such as ServiceNow, Helix or Remedy, with an understanding of governance and controls.
• Strong communication, stakeholder engagement and delivery management skills, with experience working in structured project methods such as Agile or Scrum.
• Experience with AI tools and prompt engineering is an advantage.

Responsibilities

• Lead service delivery and business operations, improving processes through automation and best practice; oversee day-to-day operations, project delivery and governance to ensure commitments are met and performance is clear and reliable; collaborate with partners to drive continuous improvement and support informed decision making.

Skills

Power Automate

Power BI

Alteryx

Tableau

Splunk

Identity Access Management

Governance

Agile/Scrum

Communication

AI tools

Tools

Power Automate

ServiceNow

Helix

Remedy

Power BI

Alteryx

Tableau

Splunk

Job description

Join our team, which supports secure and efficient operations by managing user access and improving how services are delivered. We focus on strengthening governance, embedding automation, and ensuring consistent, high quality service outcomes.

Role outline (What role will you play?)

• You will lead service delivery and business operations, improving processes through automation and best practice, as well as oversee day to day operations, project delivery and governance to ensure commitments are met and performance is clear and reliable. You will work closely with partners to drive continuous improvement and support informed decision making.

Role requirements (What you offer)

• 10 years’ of experience in business operations, operations management or service delivery
• 10 years' of experience with Identity Access Management
• Experience designing and managing automated workflows using Microsoft Power Automate, preferably with certification
• Strong experience in data analysis and service reporting tools such as Power BI, Alteryx, Tableau or Splunk
• Knowledge of service management platforms such as ServiceNow, Helix or Remedy, with an understanding of governance and controls
• Strong communication, stakeholder engagement and delivery management skills, with experience working in structured project methods such as Agile or Scrum
• Experience with AI tools and prompt engineering is an advantage.