Customer Success Coach & QA Trainer (Hybrid, US Nights)

Wing Assistant

Metro Manila

Hybrid

PHP 558,000 - 781,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Hybrid work arrangement

US time zone alignment

Job summary

Wing Assistant is seeking a Trainer (Customer Success) to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role blends coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.

The ideal candidate has experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with QA backgrounds are welcome to apply.

Qualifications

Experience coaching CSMs or similar client-facing roles.
Strong QA and structured feedback delivery.
Former BPO trainers with QA background encouraged to apply.

Responsibilities

Coach and mentor CSMs to improve customer satisfaction, retention, and relationships.
Conduct quality reviews on customer interactions and provide detailed feedback.
Develop and deliver coaching plans tailored to performance metrics and team goals.
Collaborate with leadership on team skill development and training needs.
Lead training sessions and refreshers to reinforce best practices and performance standards.
Maintain standardized coaching documentation and feedback tools.
Track, report, and analyze coaching effectiveness and trends.