Hybrid Training & Documentation Architect

Manulife Financial; Quezon City; On-site; PHP 400,000 - 700,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Manulife Financial is seeking a Training Specialist to collaborate with Operations, design and deliver training for new hires, and maintain curriculum and documentation. The role emphasizes cross-training, data-driven improvement, and timely queue management in a hybrid work setting.

You will support staff through knowledge transfer, collaborate with Quality, and contribute to reducing knowledge gaps while maintaining audit trails.

Qualifications

• Must meet or exceed performance metrics in the current role.
• No attendance issues and no disciplinary action in the last 12 months.
• Demonstrated capability to perform knowledge transfer.
• Preferred: strong process knowledge in Canadian Distributor Services.

Responsibilities

• Collaborate with Operations to identify training needs and map annual training plans.
• Facilitates product and process training for new hires and cross-training using various methods.
• Develops and implements training curriculum and production glide paths.
• Updates and maintains training documentation per policies.
• Manage training queues to ensure timely completion and provide weekly feedback.
• Collaborate with Quality to close training and documentation gaps.

Skills

Training delivery

Knowledge transfer

Analytical skills

Problem solving

Organization & time management

English writing skills

Adult Learning principles

MS Office (PowerPoint)

SharePoint

E-learning software

Tools

MS Office (PowerPoint)

SharePoint

E-learning software

Job description

Manulife Financial is seeking a Training Specialist to collaborate with Operations, design and deliver training for new hires, and maintain curriculum and documentation. The role emphasizes cross-training, data-driven improvement, and timely queue management in a hybrid work setting.

You will support staff through knowledge transfer, collaborate with Quality, and contribute to reducing knowledge gaps while maintaining audit trails.